Technical and Commercial Support Manager

Job Responsibilities

Koppers Performance Chemicals (KPC) is seeking a dynamic and technically skilled Technical & Commercial Support Manager to serve as a key liaison between our manufacturing operations, commercial teams, and external stakeholders. This role is responsible for supporting the technical aspects of our commercial business-including building codes, specifier engagement, and contractor/architect relations-while also assisting our residential and industrial segments with customer and industry inquiries.

The ideal candidate will possess a strong understanding of chemical wood preservatives, regulatory frameworks, and product performance standards, and will be comfortable interfacing with third-party agencies, customers, and internal teams.

• Provide technical guidance on product specifications, building codes, and regulatory standards to architects, specifiers, contractors, and commercial partners.
• Respond to inquiries from residential and industrial customers regarding product use, performance, and compliance.
• Collaborate with sales and marketing teams to ensure technical accuracy in promotional materials and literature.
• Represent KPC in interactions with third-party agencies, certification bodies, and regulatory organizations.
• Coordinate product testing, certification renewals, and documentation required for compliance and market access.
• Maintain up-to-date knowledge of industry standards and ensure product alignment with evolving requirements.
• Support the Research & Development team in evaluating new formulations, performance testing, and field trials.
• Provide market feedback and technical insights to guide product innovation and improvement.
• Review and manage product warranties, ensuring clarity and consistency across customer segments.
• Investigate and resolve product claims in collaboration with quality assurance and customer service teams.
• Maintain detailed records of claims and resolutions for internal reporting and continuous improvement.
• Assist in the development and review of technical literature, brochures, and digital content.
• Ensure all marketing materials reflect current product specifications, certifications, and regulatory compliance.
• Support strategic planning initiatives by identifying markets for business growth and obtaining market intel to support business initiatives in conjunction with appropriate Koppers business units.
• Perform other duties assigned.

Qualifications

• Bachelor's degree in Chemistry, Engineering, Construction Science, or related field; advanced degree or certifications preferred.
• 5 years of experience in technical sales, product support, or regulatory affairs within the chemical, building materials, or wood treatment industry.
• Strong understanding of building codes, product certification processes, and regulatory frameworks (e.g., AWPA, ICC, EPA).
• Excellent communication and interpersonal skills, with the ability to translate complex technical information for diverse audiences.
• Experience managing customer inquiries, product claims, and cross-functional collaboration.
• Familiarity with wood preservation technologies and treatment processes.
• Experience working with third-party testing labs and certification agencies.
• Proficiency in technical writing and document review.
• Ability to travel occasionally for customer visits, industry events, and agency meetings.

Koppers Inc. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.