What are the responsibilities and job description for the Onboarding Specialist position at KonstructIQ?
**Please note: this is an on-site position in Sioux Falls, SD**
About KonstructIQ
KonstructIQ is a fast-growing Silicon Valley startup building AI-powered software for the construction industry. Our platform helps general contractors streamline workflows, improve accuracy, and operate more efficiently across the entire project lifecycle. Backed by top-tier investors and trusted by forward-thinking builders, we’re reimagining how technology supports construction—and building a team driven by curiosity, grit, and real-world impact.
About the Role
We’re looking for a motivated, early-career Account Manager to join our Operations team in Sioux Falls, SD. This role is a great fit for recent college graduates or those at the start of their careers who are excited to gain hands-on experience in SaaS, customer operations, and technology.
You’ll be at the center of the customer experience—supporting onboarding, driving early product adoption, and helping customers see real value from the KonstructIQ platform. You won’t be expected to know everything on day one. Instead, you’ll learn through a structured onboarding program, mentorship from experienced teammates, and daily collaboration across Product, Support, and Sales.
As you grow, you’ll take on more responsibility, build strong customer relationships, and play a key role in shaping how we onboard and support customers at scale.
If you’re curious, coachable, enjoy problem-solving, and want a clear path to growth in SaaS and customer success, this role was built for you.
What You’ll Do:
Customer Onboarding & Activation
- Support new customers through a structured onboarding journey, from kickoff to product activation
- Help customers learn workflows, features, and best practices to achieve early wins
- Set clear expectations, timelines, and success milestones during onboarding
- Partner with Support and Product to ensure smooth handoffs and timely issue resolution
Relationship Management & Customer Support
- Build trusted relationships by learning customers’ goals, challenges, and day-to-day workflows
- Act as a product guide and advisor, helping customers apply KonstructIQ to real-world use cases
- Monitor customer engagement and product usage to proactively identify risks and opportunities
Learning, Growth & Process Improvement
- Develop strong product and technical knowledge through training, shadowing, and hands-on experience
- Identify onboarding friction points and contribute ideas to improve processes and customer experience
- Maintain accurate notes, activity tracking, and customer insights in CRM tools
- Collaborate cross-functionally with Sales, Product, and Operations to support customer success and company growth
What We’re Looking For
- Bachelor’s degree required (recent graduates encouraged to apply)
- Strong interest in technology, software, and AI-driven tools
- Excellent communication skills—you’re comfortable asking questions, explaining concepts, and building rapport
- A proactive, organized mindset with the ability to manage multiple tasks and priorities
- Curiosity, coachability, and a willingness to learn in a fast-paced startup environment
- Team-oriented attitude with a strong sense of ownership and accountability
Bonus Points (Not Required)
- Internship, part-time, or project experience in customer-facing, operations, or support roles
- Familiarity with CRM tools like HubSpot or Salesforce
- Exposure to SaaS, startups, construction, or field-service industries
- Demonstrated interest in technology, startups, or AI-powered products
Why Join KonstructIQ
- Launch your career at a high-growth, mission-driven tech company
- Gain hands-on experience with cutting-edge AI software in a real-world industry
- Learn through structured onboarding, mentorship, and clear growth pathways
- Work closely with collaborative, high-performing teammates across teams
- Competitive salary and equity package
- Comprehensive health, dental, and vision benefits
- In-office role in Sioux Falls with exposure to multiple teams and career paths
If you’re excited to learn, grow, and build meaningful customer relationships while helping modernize a trillion-dollar industry, we’d love to hear from you.