What are the responsibilities and job description for the Urgent Needs - AS400 /IBM i Infrastructure Analyst in Phoenix, AZ (Hybrid - 3 days onsite) position at Komplete Teleservices?
AS400 /IBM i Infrastructure Analyst
As the AS400 (IBM i) Infrastructure Analyst you will be responsible for the administration, stability, performance, and security of the IBM i (AS/400) infrastructure. This role ensures high availability of critical business applications by managing system operations, capacity, upgrades, backup/recovery, and incident resolution, while working closely with application, database, and operations teams.
IBM i / AS400 System Administration
· Administer, monitor, and support IBM i (AS/400) systems in production, development, and test environments.
· Perform system configuration, upgrades, PTF management, and OS releases.
· Manage system objects, libraries, user profiles, authorization lists, and security settings.
· Monitor system performance, job queues, subsystems, disk usage, and system logs.
· Manage high availability (HA) and disaster recovery (DR) solutions (e.g., PowerHA, MIMIX, iCluster).
· Perform capacity planning and performance tuning.
· Execute backup and recovery procedures and conduct regular restore testing.
Incident, Problem & Change Management
· Troubleshoot and resolve system-level incidents and performance issues.
· Support change management processes, including patching and infrastructure changes.
· Work collaboratively with service management tools (e.g., ServiceNow).
Security & Compliance
· Enforce IBM i security best practices, user access controls, and audit requirements.
· Support internal and external compliance audits (SOX, PCI, etc.).
· Monitor system access, review logs, and remediate vulnerabilities.
Automation & Continuous Improvement
· Develop and maintain CL, RPG, or scripting solutions to automate operational tasks.
· Identify and implement infrastructure improvements and optimization opportunities.
· Create and maintain technical documentation, runbooks, and operational procedures.