What are the responsibilities and job description for the Service Appointment Scheduler position at Kocourek Toyota?
Service Appointment Scheduler
What We Offer
- Health, Dental and Vision Insurance
- Competitive Paid Time Off for Full and Part Time
- 6 Paid Holidays
- Parts and Service Discount
- 401K Matching
- Employee Vehicle Purchase Program
- Supplemental Life Insurance
- Short Term and Long-Term Disability Packages
- Paid Training
Responsibilities
The Service BDR is responsible for performing the duties and responsibilities described below. The list, however, is not necessarily and exhaustive description of the duties and responsibilities associated with the job. The Service BDC specialist also performs other duties and responsibilities as needed.
- Calls all appointments the day before to confirm
- Makes special order arrival phone calls and schedules appointments
- Calls on all special order parts that have not arrived to update the customer of the current eta.
- Call on lost clients and attempt to regain their business
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns*
- Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Follows up with customers to ensure service satisfaction.
- Follows all service department policies and procedures.
- Scheduling appointments to keep the group efficiency at optimum levels.
- Answers phone calls immediately and greets every customer in a pleasant manner.
Education
- Minimum of high school degree or equivalent preferred.
Requirements
- Must have a good driver’s license and a driving record that meets our insurance standards
- Must be able to pass pre-employment screenings (MVR and drug screening)
Physical/Working Demands
- Bending, stretching, standing and reaching
- Using computers to look up and enter data.
- Utilizing physical and manual dexterity.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.