What are the responsibilities and job description for the Service Department Appointment Coordinator position at Holiday Automotive?
The Appointment Coordinator is responsible for scheduling vehicle service appointments by properly responding to phone calls, emails, texts, and internet inquiries from customers. Working weekdays, you’ll use advanced customer relationship management and lead-handling software to oversee the flow of inquiries, update customer files, and schedule appointments. This weekday position is very process-oriented and fast-paced.
Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.
Enjoy Benefits Including
Accelerated Paid Time Off(PTO) Schedule
Ample Medical, Dental, and Vision insurance Options
Locally-managed 401(k)Program with Company Contribution
Health Savings Account with Company Contribution
Flex Spending Options
Life and Disability Insurance Options
Accident, Critical Illness, and Hospital Indemnity Insurance Options
Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
On-going Training and Education
The Professional Respect of a Caring, Innovative Leadership Team
Gillie Cookies and Other Fun Treats from Time-to-Time
Responsibilities
Answers and Effectively Handles All Phone Appointments with a Caring and Friendly Tone
Responds to Internet Inquiries about Vehicle Service and Maintenance to Coordinate Customer Appointments
Interacts Professionally with Colleagues and Service Personnel to Solve Customer Concerns
Uses Customers’ Desired Communication Methods to Properly Transfer Trust to Service Team
Qualifications
Strong Phone Skills
Time Management, Multi-Tasking, and Effective Prioritization of Tasks are Required
Self-Motivated, Goal-Oriented, and Structured in Approach to Work
Proficient with Microsoft Office Suite and Able to Learn New Software Quickly
Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.
Enjoy Benefits Including
Accelerated Paid Time Off(PTO) Schedule
Ample Medical, Dental, and Vision insurance Options
Locally-managed 401(k)Program with Company Contribution
Health Savings Account with Company Contribution
Flex Spending Options
Life and Disability Insurance Options
Accident, Critical Illness, and Hospital Indemnity Insurance Options
Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
On-going Training and Education
The Professional Respect of a Caring, Innovative Leadership Team
Gillie Cookies and Other Fun Treats from Time-to-Time
Responsibilities
Answers and Effectively Handles All Phone Appointments with a Caring and Friendly Tone
Responds to Internet Inquiries about Vehicle Service and Maintenance to Coordinate Customer Appointments
Interacts Professionally with Colleagues and Service Personnel to Solve Customer Concerns
Uses Customers’ Desired Communication Methods to Properly Transfer Trust to Service Team
Qualifications
Strong Phone Skills
Time Management, Multi-Tasking, and Effective Prioritization of Tasks are Required
Self-Motivated, Goal-Oriented, and Structured in Approach to Work
Proficient with Microsoft Office Suite and Able to Learn New Software Quickly