What are the responsibilities and job description for the Engineering Support Specialist I position at Knapheide?
Position Overview
The Engineering Support Specialist I is responsible for support Enterprise-wide to assist in key facets of user's daily operations including but not limited to KBS system.
Duties & Responsibilities
Must be able to perform normal office duties. May need to travel periodically by car, airplane, etc. The ability to communicate verbally and in written form.
The Engineering Support Specialist I is responsible for support Enterprise-wide to assist in key facets of user's daily operations including but not limited to KBS system.
Duties & Responsibilities
- Knowledgeable in the business systems used by the company
- Maintenance and continuous improvement of KBS Item, including validation of created items and reactivation of discontinued/archive items
- Respond to critical ticket request for new KBS items needed for quick customer sales or service.
- Item Master Database scrub and revamp for cleaner, more informative information
- Maintenance of Enterprise packages
- Creation of Documentation, Drawing, and Installation Instructions within Document Library and Business System
- Provide technical support through ticket system and dedicated Webex spaces
- Collaborate with support team to evaluate system improvements.
- Use best practices for scalability, support, ease of maintenance, and system performance
- Work with internal and external stakeholders to establish project scope, system goals, and requirements
- Perform system audits to ensure best practices are being used and if additional training is needed
- Serve as backup support to other Engineering positions as needed
- Travel not required but permitted for support functions
- Collaborate with suppliers to acquire CAD and compliance information.
- Engineering, Business, Computer Science, or other technical discipline or equivalent experience required
- 1-3 years experience in a technical support or customer service role required.
- Product knowledge as well as knowledge of auxiliary equipment used in the commercial vehicle marketplace recommended.
- Proficient using Microsoft Office Products including Word and Excel.
- Must have strong communication skills.
- Experience with SolidWorks is preferred
Must be able to perform normal office duties. May need to travel periodically by car, airplane, etc. The ability to communicate verbally and in written form.