What are the responsibilities and job description for the Order Entry Specialist position at Knape & Vogt Manufacturing Company?
Do you have previous customer service or data entry experience and looking for a new opportunity to grow with a company? Knape & Vogt is looking for an Order Entry Specialist to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!
Company Overview
Knape & Vogt Manufacturing Company is a 125-year-old company based in Grand Rapids. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.
What’s In It For You?
Company Overview
Knape & Vogt Manufacturing Company is a 125-year-old company based in Grand Rapids. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.
What’s In It For You?
- Benefits including Medical/Dental/Vision plus many more starting Day 1
- Competitive Pay
- Generous Paid Time Off
- 11 Paid Holidays
- 401K with Company Match
- Tuition Reimbursement
- Employee Discount Programs
- Bonus and Merit opportunities
- Timely and accurate entry and booking of Purchase Orders (POs)
- Clear understanding of PO terms, including those required for accurate PO entry to reduce exceptions and errors
- Understanding of pricing & pricing tables, promotions, and the process to verify pricing
- Works closely with cross-functional partners when customer accounts are on a hold, so orders can be booked in a timely manner
- Enter orders with standard lead time, and/or work with planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basis
- Advanced communication to customers on order changes, acknowledgements, confirmation, and past due/ back order
- Understand and update customer records in Oracle to ensure purchase orders and acknowledgements to customers are accurate
- Communicate with customers and salespeople to resolve discrepant sales orders in a timely manner
- Understand and act on relevant Order Management EBS reports (including but not limited to one-hold, entered not booked, broken cartons, short lead-time, etc) to ensure timely entry and fulfillment of orders as well as early communication to customers, when delays are expected
- Assist with credits, returns and phone queue on an as needed basis
- Develop an understanding of KV’s standard work practices, sales territory assignments, product availability and Special Pricing Agreements including fees added to pricing agreements including small order, tariff, or promotional/show pricing discounts
- Manage all daily work through Salesforce cases
- Participate in process and product training
- Work Experience: Minimum 2-years of experience in Customer Service or related field
- Computer Skills: Proficient in MS Office (Excel, Word, PowerPoint) and Outlook, Excellent Data entry skills with ability to process large amounts of information both efficiently and accurately
- Organization Skills: Strong organizational skills with ability to handle multiple priorities efficiently, effectively and accurately
- Communication Skills: Good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization
