Program Manager

Job Title: Program Manager

Department(s): Care Navigation

Shift: Monday - Friday 8AM to 5PM

Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. Located in beautiful Southern Oregon.

Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.

The National Health Service Core (NHSC) Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.

WHAT IS GREAT ABOUT THIS OPPORTUNITY

Vision: Sharing the power of mental wellbeing

Mission: Providing compassionate care throughout our community 

Excellent outdoor activities including, hiking, biking, kayaking, wellness, ziplining, and fishing.

Welcoming community and a great place to raise a family.

Program Manager Pay Range:

Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.

Salary: $69,519 - $86,898 DOE

Program Manager Benefits:

• Medical Insurance 
• Dental Insurance 
• Vision Insurance
• 403 (b) Retirement Plan
• Paid Vacation & Wellness Days
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Discounts
• Employee Assistance Program (EAP)
• Wellness Program
• Tuition Reimbursement Program

 Why This Role Matters

The Care Navigation team serves as a critical gateway to treatment, helping individuals and families access behavioral health services when they need them most. As Program Manager, you will play a key role in ensuring timely access to care while creating an environment where employees feel supported, engaged, and empowered to do their best work.

This role combines clinical leadership, operational excellence, and people development. Success is measured not only by program performance and client outcomes, but also by your ability to build trust, develop staff, strengthen teams, and foster a culture of collaboration, accountability, and continuous growth.

What Success Looks Like

• Build a highly engaged, well-supported, and accountable Care Navigation team.
• Foster a culture where employees feel valued, developed, and connected to the agency's mission.
• Ensure individuals seeking services receive timely, effective access to care.
• Consistently meet or exceed productivity, compliance, and clinical outcome goals.
• Improve documentation quality through coaching, mentoring, and supportive oversight.
• Strengthen staff performance through regular supervision, development, and recognition.
• Effectively manage departmental resources and operate within budget expectations.
• Build strong partnerships across programs and departments.
• Ensure services are delivered in accordance with regulatory, contractual, ethical, and agency standards.

Key Responsibilities

Team Leadership & Staff Development

• Provide direct supervision, coaching, and leadership to the Care Navigation team.
• Conduct regular one-on-one meetings focused on support, accountability, and professional growth.
• Be available to answer questions, provide guidance, and remove barriers to success.
• Recruit, hire, onboard, develop, and retain high-performing employees.
• Lead team meetings that promote communication, collaboration, and engagement.
• Foster a culture of continuous learning, inclusion, and mutual respect.

Clinical Oversight & Quality Management

• Provide clinical supervision and consultation to assigned staff.
• Ensure services are delivered according to agency standards, best practices, and ethical guidelines.
• Conduct regular chart audits, note reviews, and quality assurance activities.
• Support clinical decision-making and problem-solving related to complex cases.
• Promote excellence in documentation, assessment, and treatment planning.

Program Performance & Accountability

• Monitor productivity standards, service delivery metrics, and clinical outcomes.
• Utilize data to identify trends, opportunities, and areas for improvement.
• Implement solutions that improve access, efficiency, and quality of care.
• Ensure program goals, contractual expectations, and compliance standards are met.
• Partner with leadership to advance organizational initiatives and strategic goals.

Financial & Operational Management

• Develop and manage the Care Navigation program budget.
• Ensure responsible stewardship of agency resources.
• Oversee staffing plans, scheduling, and workload distribution.
• Identify operational efficiencies while maintaining high-quality client care.
• Support the long-term sustainability of services through sound fiscal management.

What You Bring

You are a leader who believes strong teams create strong outcomes. You balance accountability with compassion and understand that developing people is just as important as achieving results.

Successful candidates demonstrate:

• Strong leadership and employee development skills.
• Clinical expertise and sound professional judgment.
• Ability to coach, mentor, and inspire staff.
• Experience managing program operations and outcomes.
• Data-driven decision-making and problem-solving abilities.
• Excellent communication and relationship-building skills.
• Commitment to ethical practice and continuous improvement.
• Ability to create an inclusive, supportive, and high-performing workplace culture.
• A people-first leadership style grounded in trust, respect, and service.

Required Qualifications

• Ph.D., MA, MSW, or equivalent graduate degree in Psychology, Social Work, Counseling, or a related behavioral health field.
• Qualified Mental Health Professional (QMHP) status in the State of Oregon.
• Minimum of five (5) years of clinical experience.
• Minimum of two (2) years of leadership, clinical supervision, or administrative experience.
• Experience supervising professionals and managing program performance.

Preferred Experience

• Experience leading access, intake, care navigation, or outpatient behavioral health services.
• Experience managing budgets and departmental resources.
• Experience utilizing performance metrics and data to improve outcomes.
• Strong knowledge of clinical documentation and regulatory requirements.
• Experience leading change initiatives and process improvement efforts.

Why Join KBBH?

At KBBH, we are building a workplace where employees feel connected to our mission, supported by their leaders, and empowered to grow professionally. We value collaboration, integrity, accountability, and compassion in everything we do.

If you are a servant leader who enjoys developing people, improving systems, and creating lasting impact for both employees and clients, we encourage you to apply.

Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.