What are the responsibilities and job description for the Fraud and Financial Investigations Investigator Analyst position at Kitsap Credit Union?
About Us
Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About The Role
Kitsap Credit Union and Financial Investigations Investigator Analyst to work hybrid out of our Bremerton, WA office. The Fraud Investigator/Analyst is responsible for managing day-to-day fraud investigations and supporting the overall fraud risk management strategy of the credit union. This position combines investigative duties with analytical responsibilities, including monitoring fraud trends, recommending risk mitigation strategies, and supporting process improvements. The role requires a proactive approach to detecting fraud, ensuring compliance with regulations, educating members and staff, and contributing to organizational fraud prevention initiatives.
Quick Facts
Reports to: Fraud and Investigations Manager
Employment Type: Non Exempt, Hybrid, hourly, Full-time
Salary Range: $32.06 - $38 an hour depending on experience
Bonus Target: 6% potential incentive of base pay
Grade: 8BC
Industry: Banking
Principal Accountabilities
Key Responsibilities:
Fraud Investigations & Dispute Processing
This position does not supervise others.
Working conditions
Required
This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:
Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.
Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.
What We Offer
Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
Careers | Kitsap Credit Union (kitsapcu.org)
We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.
Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About The Role
Kitsap Credit Union and Financial Investigations Investigator Analyst to work hybrid out of our Bremerton, WA office. The Fraud Investigator/Analyst is responsible for managing day-to-day fraud investigations and supporting the overall fraud risk management strategy of the credit union. This position combines investigative duties with analytical responsibilities, including monitoring fraud trends, recommending risk mitigation strategies, and supporting process improvements. The role requires a proactive approach to detecting fraud, ensuring compliance with regulations, educating members and staff, and contributing to organizational fraud prevention initiatives.
Quick Facts
Reports to: Fraud and Investigations Manager
Employment Type: Non Exempt, Hybrid, hourly, Full-time
Salary Range: $32.06 - $38 an hour depending on experience
Bonus Target: 6% potential incentive of base pay
Grade: 8BC
Industry: Banking
Principal Accountabilities
Key Responsibilities:
Fraud Investigations & Dispute Processing
- Investigate fraud cases across multiple channels, including account fraud, card fraud, check fraud, ACH fraud, wire fraud, identity theft, and internal fraud.
- Process debit and credit card disputes in accordance with Regulation E and Regulation Z, ensuring timely resolution and accurate documentation.
- Maintain comprehensive and organized case records in the fraud case management system.
- Communicate case status and resolutions to members with professionalism and clarity.
- Monitor transaction reports, fraud alerts, and system-generated exceptions for unusual or suspicious activity.
- Identify fraud patterns, trends, and emerging threats; perform root cause analysis to determine vulnerabilities.
- Prepare monthly fraud reports detailing trends, losses, recoveries, operational concerns, and key performance metrics.
- Provide analysis and recommendations for operational or system improvements to mitigate fraud risk.
- Evaluate existing processes and controls; recommend enhancements to reduce fraud exposure and improve efficiency.
- Assist departments in developing and implementing fraud mitigation strategies tailored to their operations.
- Participate in fraud system enhancements, technology updates, and process reviews.
- Support cross-departmental projects related to fraud prevention and risk management.
- Serve as an internal resource on fraud trends, risks, and mitigation strategies.
- Identify fraud-related training needs and develop targeted training materials or job aids for staff.
- Provide education and guidance to members impacted by fraud and promote fraud awareness.
- Prepare and submit Suspicious Activity Reports (SARs) in compliance with BSA/AML regulations and organizational standards.
- Maintain thorough documentation to support audits, regulatory exams, and internal reviews.
- Ensure all fraud operations comply with applicable laws, regulations, and internal policies.
- Balance fraud-related General Ledgers (GLs) accurately and timely.
- Track recoveries, charge-offs, and financial impacts from fraud incidents.
- Proficient with Microsoft Office Suite software.
- Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
- Understand, model, and represent KCU’s core values.
- Ability to analyze processes, identify gaps, and recommend improvements.
- Ability to work independently and collaboratively across departments.
- Strong understanding of fraud schemes, dispute resolution processes, and applicable regulations (Reg E, Reg Z, BSA/AML).
- Excellent investigative, analytical, and problem-solving skills.
- Strong written and verbal communication skills with the ability to explain complex matters clearly to members.
- Ability to manage multiple cases simultaneously and work under regulatory timeframes.
- Associate’s or Bachelor’s degree in Business, Finance, Criminal Justice, or related field preferred.
- 3 years of experience in fraud investigations, financial crimes, or fraud analytics within a financial institution required.
- CBSAP or equivalent required
- CFE
- CAFP
- CFCS
- Advanced Visa Payment Professional
- AAP
- ACAMS
This position does not supervise others.
Working conditions
Required
This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:
- Must be able to remain in a stationary position for a minimum of 75% of the time
- Constantly operates a computer and other office productivity machines
- Occasionally ascends/descends stairs
- Constantly positions self in work environment
- The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
- Must be able to detect objects at a distance
- On occasion will move up to 20 pounds of office objects
- Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions
Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.
Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.
What We Offer
Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
Careers | Kitsap Credit Union (kitsapcu.org)
- Free onsite parking
- Annual time off and sick time accrued
- 11 paid holidays
- 1 Personal Floating Day
- Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
- Employee Assistance Program
- Choose from a PPO medical plan or a High Deductible with a Health Savings Account
- 3% KCU funded Safe Harbor Contribution to your 401K
- KCU will match up to 2% of your 401K contributions
- All 401K contributions are 100% vested
- Potential annual incentive in all roles within Kitsap Credit Union
- Tuition reimbursement
- 8 hours of paid volunteer time off
- Discounts on KCU's products and services
- Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.
- Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******
Salary : $45