Client Solutions Specialist I

Kish Bank is seeking a Client Solutions Specialist I to join our Client Solutions Center team in our Reedsville, PA Innovation Center. This is a client-focused, service-driven position that provides consultative support, problem resolution, and innovative banking solutions for both consumer and business clients. The ideal candidate will be a proactive communicator who thrives on delivering exceptional customer service and is comfortable navigating digital banking platforms.

Key Responsibilities

Client Support & Service

• Serve as a primary point of contact for incoming calls and digital inquiries across all Kish Bank business lines.

• Provide problem resolution and consultative support for consumer and business clients, focusing on digital channels and banking products.

• Handle account maintenance, product information, and customer servicing across all delivery channels.

• Assist customers with password resets, bill pay issues, card services, loan payments, online account opening, and transaction disputes.

• Identify and recommend digital banking alternatives and self-service options.

Operational Efficiency & Troubleshooting

• Collaborate with internal departments and escalate issues when necessary to ensure seamless client experiences.

• Act as a liaison with the core provider HelpDesk or ESC for system enhancements.

• Use internal systems (e.g., Core System, Internet Banking, CRM, Document Archive) to document resolutions and support client inquiries.

• Validate customer identity and ensure compliance with CIP requirements.

• Accept and process loan payments, debit card orders, and account-related transactions.

Cross-functional Collaboration

• Partner with Retail Branches and the Employee Solution Center to resolve complex issues and improve processes.

• Engage with internal business partners to identify additional client needs or opportunities.

• Assist the Operations Department and participate in special projects as assigned.

Training & Documentation

• Document solutions and best practices for future reference and team training.

• Create and facilitate training sessions in areas of specialty when needed.

Qualifications

• High level of professionalism in verbal, written, and in-person communication.

• Strong phone presence and interpersonal skills.

• Excellent problem-solving and critical thinking abilities.

• Technologically savvy, with working knowledge of digital banking systems.

• Familiarity with teller and platform systems preferred.

• One to two years of experience in a banking environment preferred.

Why work at Kish? 

At Kish, you can expect more than just a job. You can expect the opportunity to develop a career in a supportive environment where you can showcase your skills and talent. The Kish culture is all about people—those who work here, those we serve, and those in the communities we live and work in. Joining Kish means joining an organization that cares about you and invests in you every day, and a team of people who care deeply about making the lives of those around them better.

Benefits 

• Competitive Compensation 
• Competitive Medical, Dental, & Vision Coverage 
• 401(k) with Company Match 
• Company-Paid Life Insurance 
• Employee Discounts on Loans, Insurance, & other Kish Services 
• Generous Paid Time Off (PTO) 
• Volunteer Time Off (VTO) 
• Paid Holidays 
• Telemedicine 
• Wellness Rewards Programs 
• Education Assistance Programs 
• Tuition Reimbursement 
• New Hire Training 
• Career Development 

Kish is an Equal Opportunity Employer/Affirmative Action Employer Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.