Administrator Ops- Wood River

Position description:

Follow all Kinder Morgan (KM) policies, procedures and customer service standards when utilizing KM and customer computer systems, managing petroleum product inventories of all Kinder Morgan customers. This includes, but is not limited to, maintaining accurate inventory transaction records in a financial accounting manner; reconciling daily and monthly inventory receipts and shipments, reconciling variances between book and physical inventories; allocating variances amongst customer products in common/commingled storage, managing variance amounts to contractual tolerances; understanding and overseeing customers’ product supply/resupply logistics to help develop an efficient work flow at the terminal; coordinating truck receipts and shipments to avoid outages; communicating with customers as required to satisfy their requirements; and communication and working well with other KM employees in related departments. This position is the primary contact for day-to-day customer product movement activities and for any inquiries regarding their business.

Shift hours: 8 hour shift , M- F, between 0630-1730 (6:30 am -5:30 pm) , subject to change to meet the needs of the business; some percentage of overtime will be required occasionally.  Alternative work schedules may be considered in accordance with Kinder Morgan policy and business needs.
 
Job duties:

• Be prepared to actively participate in the daily Customer Service/Operations sync call.
• Work closely with managers and teammates to understand, develop, document, implement and maintain Customer Service procedures.
• Execute all procedures and customer requirements according to Standard Operating Procedures.
• Follow through on customer related issues to ensure 100% customer satisfaction.
• Maintain proficiency and accuracy using the various customer and KM information systems.
• Issue precise accurate direction to Operations via Galahad system generated Plant Operating Orders.
• Work closely with the managers and teammates to investigate and respond to all customer complaints and inquires, utilizing troubleshooting and problem solving skills.
• Verify critical data on every Plant Operating Order generated according to KM policies and procedures.
• Ensure paperwork is 100% complete and compliant.
• Handle issues and problems related to the movement of the customers’ product by interfacing with managers and teammates.
• Participate in investigation, correction, documentation and response to all customer inventory variances.
• Cross train on all Customer accounts.  Must be able to identify and satisfy customer requirements as the business demands.
• Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.
• Configure new and maintain existing data in Kinder Morgan inventory system and automated truck loading rack system.
• Identify, support, and achieve individual and team goals.
• Extract data and use excel to create Key Performance Indicator (KPI) reports and charts for internal analysis customer presentation.
• Develop and maintain a positive work relationship with customers, carriers, and KM personnel.
• Coordinate customer processes with all departments, i.e. Operations/Maintenance shutdowns, non-routine processes, etc.
• Develop and provide internal reporting as necessary.
• Execute the formal month-end inventory reconciling and closing process.
• Ensure all transactions have been recorded accurately in the various systems.
• Prepare and submit inventory reports to government agencies.
• Investigate and resolve all inventory measurement discrepancies and variances outside of defined tolerance.
• Review customer billing for accuracy.
• Review and understand the written service agreements/contracts with customers and ensure that the services being provided are defined in the contract and are accurately entered into Kinder Morgan systems.
• Other assigned tasks include entering requisitions for purchase of supplies/services, ordering supplies/services, reporting payroll hours, training coordination and processing AP invoices.
• Ensure all corporate directives/deadlines are met.
• Perform job related tasks and special assignments as trained and required.