What are the responsibilities and job description for the Practice Coordinator position at Kindbody?
About the Role
As an experienced Practice Coordinator reporting to our Practice Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Aurora Clinic.
Responsibilities
Front Desk
Greet patients with a warm and friendly welcome
Check patients in and out through our EMR calendar
Ensure all patients have an intake form & insurance information on file prior to the appointment starting
Serve complimentary beverages to our guests & hang belongings in the closet
Maintain clinic reception and lobby cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Provide exceptional service representative of Kindbody
Scheduling & Billing
Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
Troubleshoot any scheduling issues and make changes to the patient portal when needed
Elevate scheduling concerns to the clinical team when necessary
Handle all customer billing & insurance questions, including, but not limited to accepting payments, triaging refund requests, and providing balance and statement information
Maintain the highest degree of ethics when handling patient payments and bill processing
General Administrative Duties
Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
Manage clinic supply inventory and communicate needs to HQ
Maintain clear communication with HQ about overall shop operations
Manage event preparation & set up on an as-needed basis
Sell packages, products, and memberships
Other duties and projects as assigned
Who You Are
2 years of administrative or receptionist experience in a fast-paced, customer-focused medical office
A passion for women’s health, fertility is a plus
Strong communication skills & a team player
Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
Detail-oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism
Nice to Have
Experience in handling medical and insurance billing
Desire to be actively involved in events
Experience in front desk sales
Salary : $18 - $20