What are the responsibilities and job description for the After Hours Care Coordinator-HYBRID position at Kind Senior Care?
- Remote/Hybrid-Must live locally**
At Kind, we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.
Purpose:
The After Hours Care Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.
Main Duties:
- Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
- Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
- Monitor the After-hours email and care log.
- Serve as “fill-in” Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
- Any other tasks requested by Kind Senior Care Office Staff.
- After hours staff must have reliable phone service and internet access throughout their shift.
- Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.
- High school diploma required.
- 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
- Passion for helping seniors remain safe and independent wherever they call home.
- Valid driver’s license, reliable insured vehicle and smart phone.
- Ability to complete a Driving Record check and Background check.
- We value work/life balance and provide flexible scheduling.
- We believe in recognizing the excellent work of our caregivers in a variety of ways, including incentive programs, bonuses for performance and caregiver referrals and more!
- We strongly value mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
- We are family owned and operated…NOT a franchise!
Company website: www.KindSeniorCare.com
Facebook page: https://www.facebook.com/kindseniorcare/
Kind Senior Care is an equal opportunity employer. All applicants will be considered regardless of race, ethnicity, age, gender identity, country of origin, sexual orientation, veteran status and disability status.
Salary : $50 - $100