Home Care Scheduler

Kind Senior Care is seeking a compassionate, detail-oriented, and driven Scheduling Coordinator to support our growing operational needs. Kind is a thriving independent home care agency, and the right candidate will have the opportunity to work directly with our founding team and play a meaningful role in our mission: delivering the best in-home care in Massachusetts. This is a full-time position requiring previous experience in home care or healthcare scheduling.

Why Kind?

We might be biased, but we think Kind is a pretty great place to work. The service we provide is genuinely transformative for seniors and their loved ones, and we believe that stronger relationships lead to better care. Here's what you can expect when you join our team:

• Supportive, collaborative culture — 24/7
• 5-Star ratings on Google, Facebook, and Indeed
• Weekly pay & direct deposit
• Paid training and continuing education
• Career development opportunities
• Paid sick leave & vacation time
• Bonus and recognition programs
• 401k with company match
  
  
  

What You'll Do

• Build and maintain Client/Caregiver schedules to ensure strong, consistent matches
• Ensure shift coverage by proactively managing schedules and responding to conflicts, emergencies, and last-minute changes
• Serve as a primary point of contact for Clients, family members, Caregivers, and other care professionals — providing responsive, warm, and professional communication at every touchpoint
• Manage day-to-day administrative duties including answering calls, scheduling appointments, and maintaining calendars
• Support compliance with state and federal regulatory requirements and internal policies
  
  
  

What We're Looking For

A successful candidate brings proven relationship-building skills, a calm and decisive presence under pressure, and a genuine passion for working with seniors. You're organized, dependable, and understand that great scheduling is really about great people skills.

• High school diploma required; Associate's or Bachelor's Degree preferred
• 2 years of experience in a scheduling, administrative, or coordination role within a home care or healthcare office setting
• Clinical background as an HHA, CNA, or equivalent is a plus — it helps our schedulers empathize with both clients and caregivers
• Experience in hospitality, customer service, or client-facing roles is strongly preferred — we value candidates who know how to make people feel heard and cared for
• Proficiency in MS Office (Outlook, Word, Excel)
• Experience with scheduling or care management software
• Strong organizational skills and the ability to manage competing priorities independently
• Passion for helping seniors remain safe and independent wherever they call home
• Must be able to pass a background check