Customer Support Specialist I

Job Title: Customer Support Specialist I

Department: Kimray Sales and Service

FLSA Class: Exempt

Pay Type: Salaried

Job Summary: Responsible for managing customer orders and shipments, researching and resolving complaints and ensuring customer retention and satisfaction.

Essential Job Functions:

• Maintains customer relationship with Kimray store through email, phone, or walk-ins.
• Enters orders and responds to basic customer inquiries and concerns.
• Provides quotes to customers.
• Provides basic product selection assistance to customers.
• Promotes Kimray products.
• Performs work under general supervision.
• Maintains end of day filing system and emails.
• Proactively reviews customer back orders and communicates updated availability to customers.
• Participates in regular system and product training.
• Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health Safety and Environmental team member.
• Participates in proactive teams to achieve departmental and company goals.
• Seeks opportunities to add knowledge through the Kimray L&D group, peer group, and direct supervisors.
• Completes assigned Level 1 Training.
• Performs other duties as assigned.

Qualifications:

• 0-3 years prior sales experience
• Must have analytical, problem solving and critical thinking skills.
• Ability to interpret a variety of instructions in written, oral or diagram form
• Must have proficient computer knowledge
• Capable of effectively communicating information to internal and external groups in written, oral, or diagram form.
• Must have valid driver’s license and clean MVR
• Must pass background check and drug screen

Core Competencies:

• Ensures Accountability – Holding self and others accountable to meet commitments.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Demonstrates Self Awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Supervisory Responsibilities: No

Education:

• High School Diploma or GED required

Work Environment:

• Office Environment
• Warehouse/Repair Shop Environment as needed
• PPE Required in Specific Areas

Physical Requirements:

• Repetitive use of hands
• Lifting, pushing and pulling up to 75 lbs.

Safety Sensitive Position:

• Yes