What are the responsibilities and job description for the CSR Technical Advisor - 1st Shift position at Kimco Staffing?
Join Our Team as a Technical Advisor!Are you passionate about solving problems and helping customers? Do you have a knack for troubleshooting and a solid understanding of plumbing fixtures? If so, we have an exciting opportunity for you in beautiful Huntington Beach!Job Title: Technical Advisor (1st Shift)Schedule: Mon-Fri; 8:00am - 4:45pmPay: $20.00 per hourLocation: Huntington Beach, CaJob Summary:The Technical Advisor will provide top-tier customer service and technical support to customers, including homeowners, plumbers, and installers. This role involves troubleshooting product issues, answering technical inquiries, and guiding customers through installation processes.Key Responsibilities:Respond to technical calls and emails, identifying and resolving customer issues.Assist with product installations, provide technical guidance, and troubleshoot problems.Input warranty and replacement orders, and resolve warranty concerns.Collaborate with Customer Service, Production, and Engineering teams.Manage multiple tasks with attention to detail and meet deadlines.Required Skills:Strong technical troubleshooting and communication skills.Proactive problem-solving and excellent time management.Ability to work efficiently in a fast-paced environment with a positive attitude.Experience in residential plumbing fixture installation and customer service.Proficiency in Microsoft Office and knowledge of residential building codes is a plus.Education & Experience:High school diploma or G.E.D.1 year of experience in plumbing installation and at least 6 months of customer service experience.Experience with ERP and CRM systems is a plusPandoLogic. Keywords: Customer Service Representative, Location: Huntington Beach, CA - 92605 , PL: 602342812
Salary : $20