Training Specialist

Location: Petoskey, Michigan (Kilwins Chocolate Franchise Headquarters)
Reports to: Director of Franchise Training and Education
FLSA Status: Salaried/Exempt

About Kilwins

Since 1947, Kilwins has been delighting America with handcrafted chocolates, creamy fudge, irresistible caramel apples, and our famous Original Recipe Ice Cream. With over 170 locally owned stores (and big plans to reach 400!), we’re on a sweet mission to create enjoyment and make people happy. Guided by our core values—Treat others as you want to be treated, Do your best, and Have fun—we're looking for amazing people to grow with us.

If you’re passionate about learning, love coaching others, and think there’s no better classroom than a fudge kitchen, keep reading!

What You’ll Do ✨

As a Training Specialist, you’ll bring Kilwins magic to life—teaching new franchisees and team members how to run joyful, guest-focused stores. You’ll lead hands-on training sessions (think chocolate-making, fudge-paddling, ice cream scooping!) at Kilwins University and in-store environments.
You'll:

• Be a Kilwins Ambassador, living our Core Values and spreading sweetness wherever you go.

• Lead lively training sessions using our proven Kilwins Training System—in-person, virtually, and everything in between!

• Master all things Kilwins—from operating systems to crafting picture-perfect caramel apples.

• Create welcoming, engaging learning experiences—with patience, encouragement, and great communication.

• Collaborate like a pro with our Franchise Relations and Education teams.

• Manage training events like a boss: schedules, agendas, logistics—you’re on it!

• Keep growing yourself and our brand by staying curious, innovative, and customer obsessed.

What You Bring

• A love of teaching adults—especially when chocolate is involved!

• Educational leadership chops—patient coaching and great storytelling skills.

• Strong organizational skills—you keep details in check, even when juggling caramel apples and calendars.

• Confident communication—both written and in-person, small groups or large.

• Tech-savviness—comfortable using Microsoft 365 (Word, Excel, Outlook, Teams).

• Flexibility—you can roll with changing schedules, including some holidays and weekends.

• Professional polish—with a sprinkle of fun, of course!

• ServSafe certification—or the willingness to get it within 60 days.

• Ability to travel occasionally (<20%) for store openings or training events.

• Petoskey-area resident—you’ll be based in our beautiful northern Michigan headquarters!

Education & Experience:

• Bachelor’s degree in Education, Educational Leadership, or Learning & Development preferred.

• Experience in adult learning and facilitation (franchise experience is a bonus!).

• A history of making training fun, effective, and impactful!

Perks of Joining Kilwins

• Help build a brand that's sweet in every sense.

• Travel occasionally and support our growing family of stores.

• Enjoy a collaborative, joyful work environment.

• Create lasting relationships with franchisees and teammates across the country.

Kilwins Chocolates Franchise is an Equal Opportunity Employer. We welcome candidates from all backgrounds—your unique experiences make us stronger (and sweeter!).

Ready to share your passion, leadership, and love of learning?

Apply today and let’s create enjoyment together!