Administrative Assistant

PURPOSE OFPOSITION This position is responsiblefor theefficient running of the front desk, including reception,appointment scheduling, patient intake and flow, data entry, collecting copays. This position is responsible for all referral calls for the agency and appropriately scheduling them in thecorrectprogramand/ordirectingthemtotheappropriateagenciesoutsidetheorganization. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.   •       Excellentinterpersonal,verbal,andwrittenskills. •       Abilitytoworkinacalm, cheerful,professionalmannerunderpressure. •       Excellentcommunicationskills,bothverbalandwritten. •       Excellentcustomerserviceskills,which Includesresponding to clients and/or referrals      within24-hours. •       Abilityto beflexibleandadapttochangeinacalmprofessionalmanner. •       Abilitytoprioritizeworkdemands. •       Attentiontodetailandcomprehensionofin-networkandout-of-networkinsurance requirements. •       Flexibility andwillingnesstomanageavarietyoftasks. •       Verifyeligibility onallclientstoensureclearexpectationsareestablishedregarding  reimbursement/paymentandeffectively communicatingthistoclients. •       CoordinateUtilizationReviewandauthorization processes. •       Obtainallappropriatepaperworkrequiredforthevisitasperdepartmentalpolicies. •       Other duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no direct reports.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE      ·         High School Education or Equivalent. Two years of previous experience in Medical Office Administration or Behavioral Health Entity. Must be familiar with and able to operate medical systems like Evolv as well as Microsoft components such as Teams, Excel, Word, Outlook, and PowerPoint. ·         Mustbe familiar with creditcard       processing systems. ·         Must have a clear understanding of Insuranceportals/protocols. LANGUAGE ABILITY Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   COGNITIVE DEMANDS Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of industry specific software, industry specific systems and other web-based software programs, Microsoft Office including Outlook, Word, and Excel.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of an administration secretary, the employee is regularly required to sit, stand, walk, and talk.   ENVIRONMENTAL ADAPTABILITY Standard office environment with high noise level, fast paced.