What are the responsibilities and job description for the Receptionist position at Kidney Care Center Management LLC?
The Medical Receptionist is the first point of contact for the physicians practice and will provide administrative support across the organization.
PRIMARY DUTIES / ACTIVITIES:
PRIMARY DUTIES / ACTIVITIES:
- Attend to patients at front desk.
- Serve visitors by greeting, welcoming, directing and triaging them appropriately
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Scheduling appointments in a professional and timely manner
- Maintain security by following procedures and controlling access
- Update appointment calendars and schedule meetings/appointments
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
- Participate in individual & group projects as directed by management
- Other duties, as assigned
CUSTOMER SERVICE:
- Responsible for supporting the values and customer service standards of KCC.
- Accountable for outstanding customer service to all staff, clients and vendors
- Develops and maintains effective relationships through effective and timely communication.
- Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
EDUCATION/ QUALIFICATIONS:
- High school diploma or equivalent required
- Medical Assistant diploma preferred
- Associates degree preferred
- Previous experience in a similar capacity preferred
OTHER QUALIFICATIONS:
- Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
- Ability to multi-task, work under pressure and meet deadlines effectively
- Excellent written and oral communication skills
- Strong data entry, organizational and interpersonal skills
- High integrity, team player with patient service focus and flexibility
EXPERIENCE:
- Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must
- Good presentation & communication skills
- Must be productive & resourceful with the ability to meet deadlines
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance