Tribal Emergency 911 Dispatcher

This position falls under the Tribal Police Department for the Kickapoo Tribe of Oklahoma. The Tribal Emergency 911 Dispatcher for the Kickapoo Tribal Police Department (KTOPD) is responsible for receiving, prioritizing, and processing emergency and non-emergency calls for Tribal lands, Tribal members, and partner agencies. Dispatchers play an essential role in supporting the safety and well-being of residents, employees, and visitors within the jurisdiction of the Kickapoo Tribe of Oklahoma. This position requires the ability to remain calm under pressure, multitask effectively in a fast-paced environment, and communicate clearly and professionally with callers, officers, firefighters, EMS personnel, and other agencies. Dispatchers support KTOPD’s mission of community-oriented policing, cultural awareness, and respectful service to Tribal members. This position will be housed at the Lincoln County 911 Center in Chandler, Oklahoma.  

Tasks are as follows, but not limited to:

 Call Taking & Communication

1. Receive, evaluate, and accurately process both emergency and non-emergency calls for service.
2. Obtain essential details from callers, including the nature of the incident, location, threats, and safety concerns.
3. Provide clear and calm instructions to callers during emergency situations, including crisis situations that may involve Tribal members, elders, or vulnerable persons.

Dispatch & Coordination

1. Relay critical information promptly to KTOPD officers and appropriate fire/EMS responders.
2. Monitor and operate multiple radio channels, ensuring timely communication with on-duty field units.
3. Coordinate with neighboring municipal, county, state, and Tribal agencies as required for multi-jurisdictional incidents or mutual-aid requests.
4. Track unit status, officer safety, call progression, and resource allocation in real time.

Documentation & Systems Management

1. Enter and maintain accurate call details using computer-aided dispatch (CAD) and related communication systems.
2. Update, retrieve, and manage information in law-enforcement databases as required.
3. Maintain confidentiality and adhere to Tribal policies, privacy regulations, and departmental standards.

Professionalism & Tribal Community Support

1. Uphold cultural sensitivity and demonstrate respect toward Tribal members, elders, and community partners.
2. Maintain composure, professionalism, and accuracy in high-stress and rapidly evolving situations.
3. Support KTOPD’s commitment to public safety, transparency, and service-oriented policing.

Education and Experience:

High School Diploma or GED

Qualifications & Skills

1. Ability to multitask effectively in a fast-paced, high-stress environment.
2. Strong attention to detail and excellent decision-making skills.
3. Effective verbal and written communication skills.
4. Basic computer proficiency with the ability to learn specialized dispatch and law-enforcement software.
5. Ability to function as part of a cohesive team within the Communications Division.
6. Ability to remain calm, focused, and emotionally balanced during emergencies.

Additional Qualifications:

1. Ability to sit for extended periods and maintain focus in a structured dispatch environment.
2. Must work effectively in a communications center with multiple screens, audio feeds, and simultaneous information sources.
3. Must meet all KTOPD hiring requirements, including background check, drug screening, and any required certifications or training courses.

Language Skills:

Must have the ability to read, write and comprehend simple instructions, short correspondence, and memos.  Knowledge of the Kickapoo language is preferred but not required.

Conditions of Employment:

1. Must possess a valid Oklahoma driver’s license.
2. Must be able to demonstrate their US work authorization during the employment verification process
3. Complete the Indian Police Academy and/or CLEET Basic Officer Certification
4. Required to pass a criminal background investigation and drug/alcohol test

Ability to work under pressure and maintain personal composure, evaluate situations and act/react appropriately, and use tact in dealing with citizens in difficult situations. Excellent communication skills are essential.

The physical demands described herein are representative of those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to frequently stand, walk, sit, bend, twist, talk, and hear/listen. There are prolonged periods of sitting, keyboarding, reading, and standing. The employee must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and listening are essential for communicating with tribal members/clients/staff, and peers.

In performance of their respective tasks and duties all employees of the Kickapoo Tribe of Oklahoma are expected to conform to the following:

1. Fully uphold all principles of confidentiality
2. Adhere to all professional and ethical standards of the legal court system, must be compliant with the personnel policies.
3. Interact in an honest, trustworthy, and dependable manner with co-workers/clients.
4. Must be able to always maintain a professional demeanor and on any occasion wherein representing the Kickapoo Tribe of Oklahoma. 
5. Must be culturally sensitive and respectful to the beliefs and traditions of the Kickapoo Tribe of Oklahoma
6. Meet or exceed the performance standards set by organization
7. Work independently and as a team member; consistently demonstrating professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards and behavior that contribute to harmonious relationships.
8. Uphold the Policy and Procedures of the Kickapoo Tribe of Oklahoma and associated programs services and the Kickapoo Tribe Employee Policy and Procedures.
9. Maintain high standards of personal appearance and grooming
10. Attends all scheduled employee meetings/trainings and brings suggestions for improvement.

The Kickapoo Tribe of Oklahoma is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability or sexual orientation.  However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates.

In reference to Personnel Policy, Section 1-24, Employment At-Will.  All employees who do not have a written contract with the employer for a specific fixed term of employment are thereby employed at the will of the employer for an indefinite period. Employment with the Kickapoo Tribe, without a written contract, is voluntary and therefore employees are free to resign at any time with or without cause or reason.  Likewise, the Tribe may terminate the employment relationship at any time with or without notice and for any lawful reason deemed appropriate by the Tribe for good cause, bad cause, or no cause at all.  This policy is commonly referred to as “employment-at-will.”

DISCLAIMER: The information on this position description has been designed to indicate the general nature and level of work performance by employees in this position.  It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.  Employees will be asked to perform other duties as needed.