What are the responsibilities and job description for the Accounts Receivable & Collections Specialist position at KI?
At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.
KI is seeking an Accounts Receivable & Collections Specialist to join our OEI team based out of our Green Bay Corporate Office. In this role you will play a critical role in managing the full receivables and collections cycle for the OEI Division. This position focuses on maintaining positive customer relationships while reducing delinquency, ensuring timely payments, and supporting the division with contract‑related administrative responsibilities. The role also contributes to cross‑functional operational activities.
Key Responsibilities:
Collections & Customer Engagement (50%)
- Review aging reports and prioritize high‑risk or significantly past‑due accounts (60–90 days).
- Prepare and send account statements.
- Contact customers by phone and email regarding overdue balances and delays.
- Resolve disputes and negotiate payment arrangements.
- Build and maintain effective relationships to drive improved payment performance.
Analysis & Reporting (20%)
- Analyze delinquency trends and identify root causes.
- Prepare weekly/monthly reports on collections status and high‑risk accounts.
- Provide insights to leadership and sales to prevent future delays.
Contract Manager Support (15%)
- Assist with contract pricing reviews and ensure documentation accuracy.
- Support bid preparation and installation pricing.
- Handle administrative tasks tied to contracts and billing.
Department Projects & Cross-Functional Support (15%)
- Participate in initiatives related to pricing, billing, and contract administration.
- Maintain databases and customer pricing records.
- Support the QBD team during peak business times.
What You Need to Succeed:
- Associate's degree in Accounting, Finance, or a related field — OR equivalent relevant work experience.
- Minimum 1 year in Accounts Receivable.
- Collections experience preferred.
Skills & Qualifications
- Strong organizational and time‑management abilities.
- Self‑motivated, proactive, and positive team contributor.
- Excellent communication (written, verbal, listening).
- Strong interpersonal, negotiation, and problem‑solving skills.
- Proficiency in Microsoft Word and Outlook.
- Intermediate Excel skills
What KI Offers You:
- Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
- Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
- A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
- Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
- Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
- Onsite Café: Enjoy a full breakfast and lunch menu right at work.
- Employee Product Discounts: Special pricing on company products.
- Educational Reimbursement Program: Support for degree programs and certifications.
- Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).
KI is an Equal Opportunity Employer.