Salesforce Business Analyst

Responsibilities

Kforce has a client in Utah County that is looking for a Salesforce Business Analyst. Summary: The Business Analyst (BA) plays a critical role in driving rapid, high-impact improvements on the Salesforce platform and its integrated systems. You will work closely with the Salesforce Product Manager; This position focuses on quick-win enhancements that deliver immediate business value and operational efficiency. In this role, you will translate strategic priorities into actionable requirements for smaller features, ensuring fast turnaround from analysis to deployment.

Requirements

• Experience creating user stories and acceptance criteria for small-scope features
• Hands-on experience with Salesforce Service Cloud, including standard objects, security model, and automation tools (Flows, Process Builder)
• Familiarity with UAT coordination and execution
• Strong analytical skills for gap analysis and process improvement
• Excellent communication and stakeholder management skills, with a bias for action
• Demonstrated capability to clearly and concisely document processes and requirements
• Proven ability to deliver enhancements quickly, from requirements gathering to deployment
• Ability to clarify vague or misleading requests by probing for underlying problems and translating them into clear, actionable requirements
• Ability to prioritize effectively in a fast-paced environment
  
  

Preferred

• Salesforce Business Analyst certification or equivalent
• Experience with integrated systems connected to Salesforce
• Knowledge of Agile methodologies and tools (e.g., Jira)
• Exposure to Salesforce reporting and dashboards
• Background in customer service or operations processes
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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