What are the responsibilities and job description for the Director of Programs at Key Campus position at Keys to Change?
Become a Part of Something Big!
Our mission at the Keys to Change campus is to create a safe, engaging, holistic community
that empowers people to end their homelessness and create positive, long-term changes.
We offer a dynamic work environment where your ideas and critical thinking skills will be valued
and your contributions will directly influence the lives of those in need.
We are looking for individuals who are ready to be part of something bigger than themselves,
who want to challenge the status quo.
At Keys to Change, your work will matter, your voice will be heard, and together,
we will transform lives and strengthen communities
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
The Director of Programs at Key Campus leads the strategic management, design, implementation, and evaluation of Keys to Change programs to ensure alignment with organizational outcomes and systems-level impact. This role supports the organization's commitment to ending homelessness by managing performance, embedding equity, and advancing program excellence through data-informed decision-making, staff development, and cross-sector collaboration.
Keys to Change fosters a mission-driven, equity-centered, and collaborative work environment where team members are encouraged to lead with purpose, think systemically, and bring both professional expertise and lived experience to the table. We embrace adaptive leadership, continuous learning, and collective responsibility in our shared pursuit to end homelessness.
Essential Functions
- Oversee and provide management of client programs that Keys to Change delivers at the Key Campus.
- When necessary, lead design and implementation of program strategies rooted in population-level results.
- Support documentation of program activities and annual setting of performance metrics Utilize data analysis and forecasting to inform decisions and evaluate performance.
- Ensure the inclusion of lived experience in program design and evaluation.
- Partner with HR to recruit, retain, and grow a mission-aligned, equity-driven workforce.
- Gather regular staff feedback and incorporate for continuous improvement.
- Partner closely with the Director of Key Campus Partnerships to support a single client service delivery system.
- Ensure ethical and consistent program operations.
- Collaborate with Finance and CEO on program budget development and management.
- Support fundraising initiatives with the CEO and Development Team.
- Other duties as assigned.
Leadership
- Build and maintain cross-program team that understands customer service and key performance indicators.
- Regularly assess the work performance of employees and identifying areas that need improvement.
- Ensure that business goals, deadlines and performance standards are met.
- Support staff through training and onboarding of new hires set the team up for success.
- Set goals for staff and ensure compliance with the company’s plans and vision and develop personal growth opportunities.
- Report performance records and evaluations to HR and senior management.
Desired Qualifications
- 7–10 years of experience in human services or homeless services program administration.
- MSW/ MC degree and ability to supervise interns. Proven experience with program evaluation.
- Ability to work independently and as a key contributor to multiple teams.
- Ability to work in an environment that is focused on people experiencing homelessness, witnessing trauma, and frequent adaptation.
Minimum Qualifications
- Minimum 5 years of senior leadership experience in human services, 501c3 organizations.
- Strong background in program measurement, evaluation, and strategy.
- Experience working with diverse teams and engaging community partners.
- Bachelor’s degree required; lived experience and nontraditional leadership pathways will be recognized as valuable qualifications.
Required Functional Abilities
- Design and implement program strategies aligned with organizational goals.
- Use data analysis and forecasting to guide program development and evaluate outcomes.
- Establish performance metrics, document activities, and assess program impact.
- Coordinate program teams, promote feedback, and support staff development.
- Clearly articulate program goals, outcomes, and needs to internal teams and external stakeholders.
- Work independently with minimal supervision, demonstrating initiative and accountability.
- Work effectively in diverse communities with sensitivity and respect.
