What are the responsibilities and job description for the Customer Service Representative position at Keurig Dr Pepper?
Customer Service Representative for Masepth, NY
The Customer Service Representative is responsible for working with our Independent Operators with the accurate settlement of delivery route and case sales. Including working with branch management and sales team with duties that will include, perform administrative tasks, data entry, data analyze, reporting and communication, scheduling meetings and setting up the logistic, system savvy, support between different team members and others.
Shift and Schedule:
- Full Time
- Monday through Friday at our Maspeth, NY facility
- 7:00 am start time
Position Responsibilities:
- Orientations and all set up of ipads, Iphones, and ordering of uniforms.
- Cashiering for the local branch, including using an Iphone for samples, donations and employee orders.
- Maintaining/upgrading ipads, iphones when necessary.
- Preparing Weekly Payroll sheets.
- Ensure all daily, weekly, monthly, quarterly, and annual reports are on time and accurate. Pull, understand, interpret, and report out data in. Excel from systems including but not limited to Margin Minder, Salient, and SAP.
- Customer Maintenance support – setting up new accounts and maintaining old accounts.
- Redemption Center – Keying weekly orders and setting up new redemption centers.
- Keeping JJ Keller files and Drivers Alert training up to date.
- Physically checking the returns brought back on the delivery trucks.
- Maintain a high level of integrity when dealing with sensitive and confidential information.
- Prioritize requests and perform other duties as required.
Total Rewards:
- Pay range $25-$30 per hour
- Benefits, subject to eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!
Requirements:
- High school diploma or general equivalency diploma (GED)
- 3 years experience in an office environment
- 3 years experience with Microsoft Office to include Word, Excel and Outlook
- Previous experience with a CRM tool; preferably in SAP
Company Overview:
Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line.
Salary : $25 - $30