What are the responsibilities and job description for the Field Service Technician - Remote/Travel-Based position at Kestrel Vision?
We are seeking an experienced Field Service Technician to support our high-speed machine vision inspection systems used in food and beverage manufacturing environments. These systems run on demanding production lines where precision, uptime, and technical depth are critical. This role is best suited for a hands-on, technically strong professional who enjoys autonomy, extensive travel, and acting as a trusted technical partner to customers.
This is a 100% travel role across North and South America. Candidates must be comfortable working independently in active manufacturing environments and managing frequent, sometimes short-notice travel.
Key Responsibilities
- Install, commission, and upgrade machine vision inspection systems at customer sites
- Perform advanced troubleshooting across mechanical, electrical, pneumatic, and software systems
- Diagnose and resolve issues involving processor-based inspection equipment
- Integrate inspection systems into existing high-speed production lines
- Conduct onsite equipment inspections, system audits, and performance evaluations
- Provide professional technical support and training to customer personnel
- Read and interpret electrical schematics, wiring diagrams, and system drawings
- Complete clear, detailed service documentation and communicate effectively with internal teams
- Work independently while managing a dynamic, travel-heavy schedule
Required Qualifications
- 5 years of hands-on experience servicing precision electro-mechanical or industrial equipment
- Proven ability to troubleshoot complex hardware and software-based systems
- Strong experience with wiring termination, cable management, and control panels
- Experience assembling equipment, frames, and support structures
- Proficiency with power tools in industrial environments
- Strong computer skills, including Microsoft Office
- Clear written and verbal communication skills
- Customer-focused mindset with the ability to explain technical concepts
- Highly organized, self-directed, and comfortable working without direct supervision
- Flexibility to adapt to changing schedules, customer needs, and environments
Preferred Qualifications
- Bachelor’s degree in Electrical, Mechanical, Electronic, Network Engineering, or Computer Technology (or equivalent military technical experience or certified trade training)
- Experience with inspection technologies such as machine vision, x-ray, infrared, or magnetic systems
- PLC programming or troubleshooting experience
- Prior field service experience in manufacturing or production environments
- Technical documentation or technical writing experience
- Metal fabrication or welding experience
We're an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by law.
We offer a comprehensive benefits package including:
- 401(k) & 401(k) matching
- Health Insurance
- Dental & Vision Insurance
- Disability & Life Insurance
- Paid Time Off & Holiday Pay
- HSA, FSA
- Paid Parental Leave
- Employee Assistance Program