What are the responsibilities and job description for the Location Office Admin position at KENNICOTT BROS CO?
Duties and Responsibilities
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Direct customers to the appropriate department or salesperson.
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Answer incoming calls.
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Assist customers with checking out.
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Collection overdue accounts and partner with Service Dept. Manager or General Manager.
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Process customer invoices.
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Collect route sheets and payments from delivery drivers.
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Assist in resolving moderately complex customer payment inquiries.
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Collect Payments for COD, Weekly, and Monthly Customers via Cash, Credit Card, or Check
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Create and issue invoice adjustments and customer returns to customers within 24 hours
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Assure accurate reconciliation of cash register drawer/safe on daily basis.
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Open customer accounts; per general mgr. approval.
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Data entry.
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Regularly communicate with customers about account via e-mail and phone.
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Assist in maintaining current and up-to-date records by entering and filing daily transactions
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Other duties as assigned by manager.
Skills and Abilities:
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Excellent verbal and written communication skills.
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Excellent sales and customer service skills.
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Detail oriented for processing customer transactions and paperwork.
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Excellent organizational and analytical skills.
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Proficient with Microsoft Office Suite or related software.
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
Special / Education Job Requirements
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At least two years of retail, office, or account management experience required.
Salary : $17 - $20