What are the responsibilities and job description for the Front Office Receptionist position at Kennedy Glass?
At Kennedy Glass, the Office Receptionist serves as the first point of contact for customers, vendors, visitors, and incoming calls. This role is focused on front-office reception, customer intake, scheduling support, message routing, and maintaining a professional, organized office environment.
Hours: Monday - Friday, 9:00 AM to 2:00 PM; Hourly rate: $15-$16/hr based on experience.
PRIMARY RESPONSIBILITIES
· Answer incoming phone lines, route calls, take clear messages, and assist walk-in customers with professionalism.
· Greet customers, vendors, and visitors and direct them to the appropriate team member.
· Gather basic customer and job information for Auto Glass, Retail, and City Service inquiries and route details to the appropriate employee for follow-up.
· Assist with basic scheduling support by helping confirm appointments, relaying scheduling updates, and documenting customer communication.
· Maintain front desk organization, lobby appearance, office supplies, mail, packages, scanning, faxing, and basic filing.
· Support daily office communication by relaying messages between customers, field crews, service staff, project managers, and management.
· Enter basic information into company systems as directed and maintain accurate notes for customer follow-up.
· Coordinate simple administrative needs for meetings, visitors, and company communications.
· Protect confidential customer, employee, project, and company information at all times.
· Provide general front-office support as needed to help the office run efficiently.
QUALIFICATIONS & REQUIREMENTS
· Education: High School Diploma or equivalent preferred.
· Experience: Front desk, receptionist, customer service, or office support experience preferred.
· Communication: Fluent ability to speak and understand English; clear, professional phone etiquette and strong active listening skills.
· Demeanor: Friendly, patient, dependable, and able to remain organized in a busy office environment.
· Technical Skills: Basic computer skills required; familiarity with email, multi-line phone systems, scanners, printers, fax machines, and standard office equipment.
· Schedule: Available Monday - Friday, 9:00 AM to 2:00 PM, with strong punctuality and attendance.
Kennedy Glass Partners LLC is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Reasonable accommodations may be provided to qualified individuals with disabilities during the application and hiring process.
Pay: $15.00 - $16.00 per hour
Work Location: In person
Salary : $15 - $16