What are the responsibilities and job description for the Office Assistant position at Kelsey-Seybold Clinic?
The Office Assistant plays a vital role within the Shared Office Assistant Team and Customer Service Team, reporting directly to the Customer Service Manager. This position supports daily operations by providing customer support, managing data entry tasks, and collaborating with team members to maintain a smooth workflow. The role involves occasional travel for training and regular travel for meetings, offering opportunities for cross-training and clear advancement within the organization.
Responsibilities
- Provide customer support through multiple communication channels
- Handle inquiries and resolve complaints promptly and professionally
- Process orders accurately and maintain related documentation
- Enter and update customer data using CRM software
- Collaborate with the customer service and office assistant teams to meet goals
- Maintain up-to-date product knowledge to assist customers effectively
- Generate reports on customer interactions and issue trends
- Follow company policies and procedures in all customer interactions
Preferred Qualifications
- Entry-level experience in customer service
- High school diploma or equivalent
- Familiarity with Customer Relationship Management (CRM) software
- Proficient in conflict resolution and active listening
- Strong communication skills
Salary : $19 - $27