Desktop Support Lab Technician

Desktop Support Lab Technician

Client: Farmers Insurance

Location: Onsite 5x a week – Woodland Hills/CA

Contract type: W2 under staffing supplier

Contract duration:6 months with possible extension

Pay: $25-27/hour

Visa sponsorship: Not provide

Job Summary

As a Deskside Support Technician, you will provide onsite, deskside technical support and resolutions for challenging issues related to client systems. You’ll use your analytical skills for root cause analysis across applications, hardware, access, connectivity, security, and more. You’ll assist with hardware installations, imaging, and troubleshooting end-user devices, support minor projects, and contribute to technical documentation. All while delivering exceptional customer service that minimizes business disruptions.

What You'll Do

• Provide hands-on deskside support for desktops, laptops, printers, peripherals, and conference room technology
• Diagnose, repair, and replace hardware as needed
• Install, configure, and troubleshoot operating systems, applications, and drivers
• Image and deploy new systems, ensuring compliance with enterprise standards
• Resolve complex technical issues involving applications, hardware, security, databases, mobile devices, and server items in an enterprise environment
• Perform root cause analysis and develop requirements for solutions
• Manage client endpoint security (encryption, antivirus, firewall), endpoint management systems (Intune, NexThink), Active Directory, and VDI
• Assist with wired and wireless network connectivity troubleshooting
• Support conference room AV equipment
• Manage minor projects including testing, deployment, remediation, and develop training/process/procedures documentation
• Maintain accurate asset tracking and inventory for end-user hardware
• Support employee and contractor onboarding

What You'll Bring

• At least 3 years of technical/IT experience in enterprise environments, including deskside support
• Hands-on experience with hardware troubleshooting, imaging tools, and enterprise endpoint management systems

Education Requirements

• High school diploma or equivalent required
• Bachelor’s degree preferred, or equivalent IT certifications/relevant experience

Special Skill Requirements

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to lift and move computer equipment as needed

Interview Process

• One phone interview
• One in-person interview

About Farmers Insurance®

Farmers Insurance® is one of the country’s largest insurers of vehicles, homes, and small businesses, with over 21,000 employees and close to 6,000 non-employees. We’re headquartered in Los Angeles (CA) with offices nationwide.

Our Ambition:

We’re proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to lead in delivering peace of mind, innovating for customers whenever and wherever they need us.

Community Involvement:

Giving back and making a positive impact in communities across the country is at the core of Farmers’ social responsibility.

Diversity & Inclusion:

Our commitment to diversity and inclusion is foundational. Farmers Insurance® consistently earns top marks in the Corporate Equality Index and is recognized for its dynamic workplace culture.

Recognitions:

• Fortune Best Workplaces for Millennials™ 2021
• Fortune 100 Best Companies to Work For® 2021
• Great Place to Work's Best Workplaces in Texas™ 2021
• Best Place for Working Parents 2021
• Best Places to Work for LGBTQ Equality 2021
• Los Angeles Business Journal Diversity, Inclusion Equity Honoree 2021

Corporate Citizenship:

Learn about our ongoing commitment at farmers.com/corporate-responsibility