Operations Specialist

Job Summary:

Our client is seeking a highly motivated and detail-oriented Operations Specialist to join their 24x7 Digital Control Center team. This role is critical to ensuring the availability, performance, and security of enterprise infrastructure in a fast-paced, mission-critical environment. The Operations Specialist will be responsible for monitoring systems, responding to alerts, and supporting day-to-day infrastructure operations. This includes troubleshooting and resolving incidents across network and server environments such as MPLS, Cisco, Nokia, SCADA, and Windows servers.

This role also involves real-time monitoring, alert triage, and incident response, as well as providing phone support and maintaining clear communication with users and vendors to ensure timely resolution and a high level of customer service.

Core Responsibilities:

• Monitor infrastructure, applications, and services using enterprise tools
• Respond to alerts, outages, and incidents following defined SLAs
• Perform initial triage and escalate issues to appropriate teams
• Log and manage incidents within ServiceNow
• Provide phone support and communicate with users and vendors
• Execute routine operational tasks such as patching, backups, and system checks
• Coordinate maintenance activities and support infrastructure monitoring

Required Skills/Experience (Must-Haves)

• Experience in NOC, Help Desk, or Operations Support environments
• Strong troubleshooting skills across infrastructure, networking, or systems
• Experience monitoring alerts, dashboards, and incidents
• Exposure to networking concepts (Cisco, MPLS, Wi-Fi, or similar)
• Experience with ticketing systems such as ServiceNow
• Basic knowledge of Windows servers or infrastructure environments
• Ability to work in a 24x7 rotating shift environment

Preferred Skills/Experience (Nice-to-Haves)

• Experience with monitoring tools such as Splunk or Dynatrace
• Exposure to SCADA, telecom, or fiber infrastructure
• Familiarity with security concepts such as malware alerts or incident response
• Experience with virtualization environments
• Knowledge of network protocols and authentication (802.1x)
• Experience supporting enterprise infrastructure environments
• Exposure to disaster recovery or business continuity processes

Key Competencies & Behaviors

• Strong problem-solving and analytical thinking
• Ability to work independently and in a team environment
• Excellent communication and documentation skills
• Adaptability in fast-paced, high-pressure environments
• Customer-focused mindset with attention to detail

Work Environment

• Location: St. Louis, MO
• Hybrid, onsite during weekday day shifts and remote flexibility depending on schedule
• 12-hour rotating shifts (7:00 AM – 7:00 PM or 7:00 PM – 7:00 AM)
• Rotating day and night schedules
• 3 days on / 3 days off rotation pattern
• Weekday day shifts are onsite
• Weekend shifts are primarily remote
• Night shifts are mostly remote, with onsite requirement on Wednesdays and Thursdays

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $30.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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