Network Operations Analyst

Job Summary:

Our client is seeking a Network Operations Analyst to join their team! This position is located in Blue Ash, Ohio. 

 
Duties:

• Use experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
• Serve as a technical subject matter expert for customer-facing network environments and operations
• Leverage knowledge of WAN routing protocols and devices, as well as LAN switching protocols and devices, to triage, diagnose, and remediate network alerts while meeting availability and mean-time-to-repair service-level goals
• Provide first- and second-level network operations support for all WAN, LAN, and wireless-related incidents
• Triage and remediate VSAT, cellular, wired, and wireless WAN/LAN incidents
• Recognize high-priority incidents and escalate them appropriately to Level 3 support teams
• Facilitate critical network incident conference calls and provide assistance during major events
• Create and review network device and system change procedures and documentation
• Perform proactive maintenance on routers, switches, wireless access points, and other network hardware
• Provide implementation support for new network devices
• Utilize tools such as ServiceNow, WhatUp Gold, and network platforms such as Arista or Aruba
• Assist with standard network requests, including support for new site installations and setup

Desired Skills/Experience:

• 3 years of experience working with network technologies
• 3 years of experience with Wi-Fi and wireless infrastructures
• Strong knowledge of network routing and switching protocols
• Strong customer service skills
• Experience troubleshooting routers and Hewlett-Packard switches is a plus
• Familiarity and experience with SD-WAN platforms
• Experience with Extreme Networks wireless access points is a plus
• Highly motivated and service-oriented
• Able to work independently with minimal supervision
• Able to work collaboratively within a team environment
• Excellent organizational, multitasking, and teamwork skills
• Experience with network monitoring tools is a plus
• Desire to learn new technologies and stay current with technical skills
• Strong verbal and written communication skills
• Willingness to work night and weekend shifts as required
• Experience with SD-WAN platforms strongly preferred

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $28.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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