Network Operations Analyst

Job Summary

Our client is seeking a Network Operations Analyst to join their team! This position is located in Blue Ash, Ohio.

Duties

• Use experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
• Serve as a technical subject matter expert for customer-facing network environments and operations
• Leverage knowledge of WAN routing protocols and devices, as well as LAN switching protocols and devices, to triage, diagnose, and remediate network alerts while meeting availability and mean-time-to-repair service-level goals
• Provide first- and second-level network operations support for all WAN, LAN, and wireless-related incidents
• Triage and remediate VSAT, cellular, wired, and wireless WAN/LAN incidents
• Recognize high-priority incidents and escalate them appropriately to Level 3 support teams
• Facilitate critical network incident conference calls and provide assistance during major events
• Create and review network device and system change procedures and documentation
• Perform proactive maintenance on routers, switches, wireless access points, and other network hardware
• Provide implementation support for new network devices
• Utilize tools such as ServiceNow, WhatUp Gold, and network platforms such as Arista or Aruba
• Assist with standard network requests, including support for new site installations and setup
  
  

Desired Skills/Experience:

• 3 years of experience working with network technologies
• 3 years of experience with Wi-Fi and wireless infrastructures
• Strong knowledge of network routing and switching protocols
• Strong customer service skills
• Experience troubleshooting routers and Hewlett-Packard switches is a plus
• Familiarity and experience with SD-WAN platforms
• Experience with Extreme Networks wireless access points is a plus
• Highly motivated and service-oriented
• Able to work independently with minimal supervision
• Able to work collaboratively within a team environment
• Excellent organizational, multitasking, and teamwork skills
• Experience with network monitoring tools is a plus
• Desire to learn new technologies and stay current with technical skills
• Strong verbal and written communication skills
• Willingness to work night and weekend shifts as required
• Experience with SD-WAN platforms strongly preferred
  
  

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered
  
  

The approximate pay range for this position is between $28.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.