Tax Collector

Summary Of Responsibilities

The Tax Compliance Collections Specialist is responsible for managing and resolving delinquent tax accounts for the State of Arizona and participating counties/cities. This role involves reviewing taxpayer accounts, contacting individuals/businesses to collect outstanding liabilities, performing field visits, educating taxpayers on compliance requirements, and documenting all collection activities. Success in this role requires strong communication skills, ethical judgment, attention to detail, and the ability to work in fast-paced, high-volume environments.

Responsibilities

• Review assigned taxpayer accounts to determine outstanding liabilities and compliance status.
• Contact taxpayers via phone to negotiate payment arrangements and resolve delinquent accounts.
• Conduct field visits to residences, workplaces, and business locations to complete collection actions.
• Educate taxpayers on regulations, online tools, filing requirements, and steps to maintain compliance.
• Verify and update taxpayer information across multiple digital systems in real time.
• Document all interactions, findings, and actions accurately and thoroughly.
• Evaluate financial statements and supporting documents to determine ability to pay.
• Participate in asset seizure activities, including identifying lien property, securing assets, and assisting with public auction preparation.
• Identify opportunities for process improvements and contribute to team initiatives.
• Meet performance goals, maintain professionalism, and ensure alignment with state compliance policies.
  
  

Must-haves

• Minimum high school diploma or equivalent.
• At least 1 year each in two prior fast-paced call center roles (finance, banking, insurance, telecom preferred).
• Ability to multitask, stay organized, and manage a high volume of accounts.
• Strong verbal and written communication skills.
• Basic proficiency in Microsoft Word, Excel, and Google Workspace.
• Solid basic math skills (addition, subtraction, multiplication, division).
  
  

Skills Desired/Preferred

• Associate degree or higher.
• Spanish speaking or multilingual abilities.
• Experience participating in process improvement or workflow enhancement activities.
• Knowledge of tax systems, finance, or compliance-related environments.
• Prior experience with investigative or field-based casework.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.