Customer Service Call Center Operator

We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a Call Center Operator to work at a premier client in a remote role. This opportunity could be the one you’ve been looking for.Salary/Pay Rate/Compensation: $20.00 per hourRemote position can sit anywhere in the EST and CSTWork Schedule: Monday–Friday, 8:00 AM – 5:00 PMWhy you should apply to be a Call Center Operator:· Work for an industry leader committed to excellence in customer service and communication.· Opportunity to grow your career in a supportive, team-oriented environment.What’s a typical day as a Call Center Operator?Professionally answering and managing high volumes of incoming calls in a courteous, friendly manner.• Routing customer and sales representative calls to the appropriate Customer Service Representative or department.• Using the Genesys call management system to efficiently handle call queues, monitor volume, and maintain response standards.• Providing clear, effective communication to deliver basic information or redirect inquiries. • Collaborating with Customer Service leadership to report call trends, routing issues, or system concerns.• Maintaining and updating team routing guides and internal communication tools.• Supporting reporting or administrative tasks using Microsoft Office applications.This job might be an outstanding fit if you:• Have 2 years of previous call center experience (required).• Bring proficiency in Microsoft Office Suite (Outlook, Excel, Teams, Word). • Possess excellent verbal communication, active listening, and customer service skills.• Demonstrate strong attention to detail and the ability to prioritize in a fast-paced environment.• Are dependable, professional, and highly organized. • Genesys experience is preferred.What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center Operator today! Company DescriptionKelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Salary : $20