What are the responsibilities and job description for the Field Service Technician position at Kelly Science, Engineering, Technology & Telecom?
100% travel / Remote
Location: Des Moines Iowa (Supporting IA,ND,SD,NC)
Starting Pay - 34-38hr Tech level 1 (OT 1.5) - Pay increases for Level II/III
Industry: Industrial Technology
Department: Service Operations
About The Role
This position is focused on driving service operations within a defined geographical territory. The ideal candidate will lead a field-based team, ensuring exceptional customer satisfaction through efficient service execution, and alignment with strategic business goals.
Position Summary
The Field Service Technician is responsible for the full scope of service activities — from planning and customer relationship management. This role directly impacts the customer experience and business outcomes through effective leadership and operational oversight.
Key Responsibilities
Why Kelly® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Location: Des Moines Iowa (Supporting IA,ND,SD,NC)
Starting Pay - 34-38hr Tech level 1 (OT 1.5) - Pay increases for Level II/III
Industry: Industrial Technology
Department: Service Operations
About The Role
This position is focused on driving service operations within a defined geographical territory. The ideal candidate will lead a field-based team, ensuring exceptional customer satisfaction through efficient service execution, and alignment with strategic business goals.
Position Summary
The Field Service Technician is responsible for the full scope of service activities — from planning and customer relationship management. This role directly impacts the customer experience and business outcomes through effective leadership and operational oversight.
Key Responsibilities
- Oversee the lifecycle of service activities from equipment installation through maintenance and repeat purchases.
- Manage technician scheduling, dispatching, and preventive maintenance planning.
- Align service decisions with internal teams including customer service, sales, and account management.
- Use CRM tools and performance metrics (FTFR, RFR, OTIF, MTTR) to monitor and improve service delivery.
- Align planning and operations with centrally defined budgets, KPIs, and strategic initiatives.
- Provide feedback on hiring, training, and performance reviews.
- Service Efficiency: First Time Fix Rate (FTFR), Repeat Failure Rate (RFR), On-Time in Full (OTIF), Mean Time to Repair (MTTR)
- Business Impact: Equipment lifecycle support, aftermarket sales, and operational efficiency
- Solid understanding of service operations and customer-focused KPIs.
- Basic skills in Microsoft Excel, PowerPoint, and CRM software.
- Ability to interpret and act on financial and operational data.
- Strong people management and decision-making skills.
- Ability to communicate clearly and resolve conflict.
- Collaborative mindset with a focus on continuous improvement.
Why Kelly® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.