Computer Support Associate

Job Title: Computer Support Associate 1

Location: Moline, IL (Onsite)

Assignment Length: 18 Months (As a W2 employee of KellyOCG)

Pay Rate: $26.50 per hour

Shift Information: 1st Shift, with flexible start (7:00/8:00 AM – 5:00/6:00 PM)

Work Environment: Fully onsite; some minimal (less than 5%) travel to other Quad City area locations may be needed for additional support coverage

Visa sponsorship is not available, now or in the future, for this position. Cross border work is not permitted for this role.

Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We’re seeking an organized and resourceful Computer Support professional to join our team in Moline. This role is perfect for candidates who enjoy hands-on IT support, customer service, and process excellence in a large, matrixed headquarters environment.

Position Overview

As an Infrastructure Support specialist, you will provide onsite deskside Tier 2 support at World Headquarters, handling standard IT processes, asset management, and end user support activities. You’ll maintain technology assets, resolve service requests, and coordinate with external contacts as needed.

Key Responsibilities

• Provide deskside Tier 2 support for end users, including imaging computers, replacing printer toner/pickup rollers, asset lifecycle support, and supporting conference room AV equipment
• Resolve trouble tickets from ServiceNow queues by following KB articles and established processes
• Perform routine tasks such as disposing of outdated assets, updating assets in Asset Center, and handling facilities administration requests
• Create and maintain documents and records (contact lists, process logs, inventory/service records, problem reports, customer updates, exterior ship orders)
• Monitor equipment and supplies, schedule routine maintenance, and interact with suppliers for ongoing operational support
• Recognize problems with processes/operations, resolve with documented solutions, and escalate issues as needed
• Apply general technical knowledge to troubleshoot issues in accordance with procedures
• Use Microsoft Office and other desktop applications to support daily activities
  
  

Required Skills & Experience

• Knowledge of computing and networking concepts and fundamentals
• Experience supporting AV/Conference Room technology (required)
• Proficiency with Microsoft Office Suite, intranet/internet functions
• Understanding of computer security policies and concepts
• Familiarity with agile methodology
• 1 year or more IT experience preferred (recent college graduates with relevant skills will be considered)
  
  

Additional Information

• Fully onsite role with minimal (less than 5%) local travel for support coverage
• Flexible start times
• Opportunity to gain hands-on, onsite IT support experience in a large corporate environment
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what’s next with Kelly®.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.