Customer Advisor - Inside Sales

Description

At Kelli’s, We Give More more support, more opportunity, more heart. As the nation’s leading family-owned wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations, we believe success comes from helping others succeed.

We give our customers more than just products we give them personalized service, strategic advice, and a trusted partner.

We give our team members more than just a job we offer purpose, growth, and a place to build your Legacy.

Now we’re growing, and we’re looking for passionate, high-energy Inside Sales professionals who are ready to give more and get more in return. Position is based in the office Monday - Friday.

What You’ll Get

• Control your paycheck with base uncapped commissions
• Enjoy work-life balance with Monday–Friday, 8–5 hours (no nights or weekends)
• Manage a warm book of B2B accounts—no cold calling required
• Thrive in a collaborative culture where your success helps others succeed
• Be empowered by leadership—you'll work directly with our Sales Manager and VP of Sales
  
  

What You’ll Do

As a Customer Advisor, you’ll help each client get more from their gift shop—from curated assortments to higher margins—by bringing them personalized guidance and best-in-class service.

Your Impact

• Grow revenue across assigned accounts by crafting monthly account action plans and hit/exceed a defined sales quota
• Act as a true consultant Recommend winning assortments, seasonal buys, and replenishment strategies
• Drive category performance Analyze sell-through data; suggest add-on items and new categories
• Manage daily outreach Handle ~70 % phone-based activity, plus email/text follow-ups
• Strengthen partnerships Resolve objections, diffuse tough conversations professionally, and keep every commitment
• Leverage data Maintain detailed CRM notes to fuel smarter, longer-term growth
  
  

What Success Looks Like

• Growing average order size and category penetration
• Exceeding monthly revenue and client satisfaction goals
• Keeping clean, updated CRM records that help you work smarter
• Being seen by customers as a trusted partner—not just a salesperson
  
  

What We Offer

• Compensation: base uncapped commissions (top performers regularly exceed six figures)
• Benefits: 401(k), medical/dental/vision, HSA, life & disability insurance, PTO, and employee product discounts
• Culture: A values-driven, supportive, high-performance team where your ideas and effort are noticed
• Stability & Growth: 40 years of industry leadership and sustained growth in e-commerce and retail
  
  

Requirements

What You’ll Bring:

• 2 years of phone-based B2B sales experience (inside sales, account management, etc.)
• Strong confidence and communication across phone, email, and text
• A data-driven mindset—comfortable using CRM systems, Excel, or Google Sheets
• Problem-solving ability and a consultative, customer-first approach
• Experience in gift, wholesale, or retail distribution a bonus
  
  

Above All, You Embody Our Values

• Legacy: You want to build something that lasts—for yourself and your customers
• Hustle: You bring energy, urgency, and accountability every day
• Integrity: You do what’s right, even when no one is looking
• Teamwork: You win by helping others win
• Excellence: You’re always looking to raise the bar
  
  

At Kelli’s, We Give More—Do You? If you’re ready to grow your career, give your best, and build something meaningful, apply today and start shaping your future with Kelli’s.

Kelli’s is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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