Documentation Specialist/Technical Writer

Job Description:

The Contractor shall provide one or more Document Specialist/Technical Writer(s) who specialize in business documentation, having the experience and ability to fulfill the requirements of this Scope of Work.

Phase I: This phase is a current task assigned by the Florida team. It consists of documenting current business process models and should be completed six weeks after the Purchase Authorization is executed.

Phase II: This phase consists of tasks that will be assigned by the Florida team starting in January 2024. Phase II tasks will involve updating current business processes based on parameters and requirements provided by the team, including Tasks 515 and 527.

Project Defined:

• Shall provide a list of Business Processes.
• Shall provide a list of Subject Matter Experts.
• Shall provide a list of Business Units and Directors.
• Support the scheduling of appointments between the Document Specialist/Technical Writer(s) and the Subject Matter Expert(s).

Document Specialist/Technical Writer(s) shall:

Phase I:

1. Create a documentation template meeting the requirements of Florida Task 328, for the purposes of documenting business processes and setting forth the style, terminology, formatting, naming, and versioning conventions for the template.
2. Conduct training with designated employees on how to read and interpret a Business Process Flowchart.
3. Interview designated subject matter experts and other employees to capture information about current business processes and workflows.
4. Review available current process documentation, including but not limited to, employee manuals, desktop procedures, and flowcharts to assist in understanding current business processes and workflows.
5. Create narrative business process documentation using the documentation template developed to meet the requirements of Florida Task 328.
6. Provide draft narrative business process documentation to the designated subject matter experts and other employees as designated by the Contract Manager or Administrator for review.
7. Revise the draft narrative business process documentation to incorporate revisions provided by subject matter experts and other employees until the Contract Manager agrees that the narrative business process documentation accurately reflects the current business process.
8. Create a business process model flowchart consistent with Business Process Model and Notation (BPMN) specifications.
9. Provide the draft business process model flowchart to the designated subject matter experts and the other employees as designated by the Contract Manager or Administrator for review and explain the flowchart, if necessary.
10. Revise the draft business process model flowchart to incorporate revisions provided by subject matter experts and the other employees until the Contract Manager agrees that the business process model flowchart accurately reflects current business processes.

Phase II:

1. Use the business processes created in Phase I along with segment II resources provided by the Florida team to identify changes to current state process documentation and update the documentation.

Use the business processes created in Phase I along with segment III resources provided by the Florida team to identify changes to current state process documentation and update the documentation.