Technology Support Manager

Description

The Role

The Technology Support Manager owns the strategy, execution, and reliability of Keep Supply’s internal IT environment. This isn’t a “keep the lights on” role — it’s a leadership position for someone who sees technology infrastructure as a competitive advantage and has the drive to build it that way. You’ll lead a small team (1 Junior Tech Generalist today), with the expectation that you’ll eventually hire and build a team to scale with Keep.

This is hands-on work and requires a builder, player-coach mindset. You will be in charge of growing and coaching direct reports, but also bringing considerable experience to advise the Director of Technology and recommend direction for IT systems. You will be responsible to identify and mitigate risk, increase efficiency, and be the primary selector for new IT systems. You’ll be writing scripts, managing identity and endpoints, hardening security, and forecasting your own spend in our Great Game of Business huddles.

You’ll report directly to the Director of Technology and serve as a key partner across departments — translating business needs into technical solutions, and technical risks into language that leadership can act on.

What You’ll Own

• Keep’s internal infrastructure: network, endpoints, identity, MDM.
• Lead, develop, and hold accountable a team of technology generalists.
• Own the internal technology spend forecast, participate in the GGOB huddle cadence, and be accountable to your numbers
• Own the roadmap for system upgrades, architecture improvements, and tooling optimization across the organization
• Drive security initiatives end-to-end — risk identification, mitigation, policy, and compliance
• Serve as escalation point for complex technical issues and cross-departmental technology needs
• Partner with the Director of Technology to align IT investments with business priorities
• Establish and enforce standards, documentation practices, and operational runbooks
• Identify automation and efficiency opportunities — if something is being done manually more than twice, ask why
• Manage vendor relationships and technology contracts
• Maintain deep familiarity with our core stack: Google Cloud/Workspace, Ubiquiti networking, Brightpearl, Salesforce, Magento (run by our outsourced technology partner), and Ossus (our Python middleware)
  
  

Requirements

What We’re Looking For

• 5 years in IT, infrastructure, or systems administration — with at least 2 years leading or mentoring others
• Must be comfortable learning or have experience with Macbook management, as 70% of our systems are Macbooks.
• Proven ability to manage projects from scoping through delivery without being pushed.
• Solid cybersecurity knowledge, not framework recitation.
• Experience managing cloud infrastructure (Google Cloud preferred)
• Comfortable owning a budget and forecast — you can defend your numbers and adjust when the business changes
• Strong communicator — you can brief a non-technical leader and debug a switch port on the same afternoon.
• You don’t wait to be told something is broken. You already saw it coming.
  
  

Bonus Points

• Experience in e-commerce or multi-channel retail IT environments
• Familiarity with ERP/PIM/CRM systems and their integrations
• Scripting (Python, Bash, PowerShell)
• Certifications in Google Cloud, security (CompTIA Security , CISSP, etc.), or project management
  
  

Compensation & Benefits

• Salary: $80,000-$90,00/year plus opportunity for bonus
• Health Insurance: 100% paid medical, dental, and vision coverage — for you and your family
• Time Off: Unlimited PTO
• Location: Springfield, MO
  
  

How We Work

We expect people to own their craft, be direct, and fix problems instead of just surfacing them. If you want a role where you can build something that actually matters and have the autonomy to do it right — this is it. #BeTheBestPart

About Keep Supply

Keep Supply is a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment, and other MRO supplies. No matter the need, we keep our customers supplied and running.

We practice Open-Book Management through the Great Game of Business, which means every team member understands their impact on the company’s financial performance and shares in its success.

We’re a small, scrappy team that values teamwork, work ethic, and humility. We celebrate wins together and hold each other accountable. If you’re looking for a place where your work matters and your growth is invested in, Keep Supply might be the right fit.

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.