What are the responsibilities and job description for the Outside Sales Representative position at Keep Supply?
Description
Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and positive work environment?
Keep Supply offers all of the above plus a bonus program and significant growth opportunity! As a Great Game of Business practitioner, we have a collaborative environment where every individual understands their impact on the company's bottom line and works together to achieve shared success. This creates a supportive and positive work environment that fosters personal and professional growth.
We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running.
Summary
The Outside Sales Representative is a field-based partner to the Inside Sales team, responsible for strengthening customer relationships, uncovering opportunities, and expanding Keep Supply’s presence. This role focuses on in-person customer engagement—walking facilities, gathering insights, identifying parts needs, and supporting the Inside Sales Account Managers by supplying the information they need to quote and close more business. The Outside Sales Representative ensures customers feel supported, connected, and confident in choosing Keep Supply as their preferred industrial refrigeration parts provider.
Key Responsibilities
Requirements
We are a small, scrappy team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic and humility.
Do business worth repeating.
Build the best team, serve others fully and use business to make life rewarding for everyone we encounter.
#BETHEBESTPART
Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and positive work environment?
Keep Supply offers all of the above plus a bonus program and significant growth opportunity! As a Great Game of Business practitioner, we have a collaborative environment where every individual understands their impact on the company's bottom line and works together to achieve shared success. This creates a supportive and positive work environment that fosters personal and professional growth.
We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running.
Summary
The Outside Sales Representative is a field-based partner to the Inside Sales team, responsible for strengthening customer relationships, uncovering opportunities, and expanding Keep Supply’s presence. This role focuses on in-person customer engagement—walking facilities, gathering insights, identifying parts needs, and supporting the Inside Sales Account Managers by supplying the information they need to quote and close more business. The Outside Sales Representative ensures customers feel supported, connected, and confident in choosing Keep Supply as their preferred industrial refrigeration parts provider.
Key Responsibilities
- Customer Engagement & Relationship Building
- Conduct regular on-site visits to customer facilities to deepen relationships and build trust.
- Represent Keep Supply professionally as the primary in-person contact during a visit.
- Lead face-to-face conversations with maintenance teams, plant managers, and purchasing personnel.
- Gather real-time customer feedback, needs, and challenges to relay back to the Inside Sales team.
- Strengthen customer loyalty through consultative engagement and understanding of their equipment, processes, and pain points
- Our goal is to BE THE BEST PART for our customers
- Identify new products, replacement parts, and service opportunities during customer visits.
- Partner with Inside Sales Account Managers to convert opportunities into quotes and sales
- Support margin improvement through education and product-level recommendations
- Assist in re-engaging declining or inactive customers through on-site follow-ups.
- Capture intelligence from the field—competitor activity, pricing trends, project updates.
- Maintain a structured route plan to maximize coverage and visit frequency
- Prioritize high-value accounts, growth accounts, and strategic targets in the territory
- Participate in regional sales strategies, campaigns, and product promotions
- Map facility layouts, equipment types, and installed base to support long-term account strategy
- Support trade shows, training sessions, and customer events
- Document all visit notes, opportunities, and follow-ups in Salesforce in real time.
- Coordinate closely with Inside Sales Account Managers to align on daily/weekly priorities.
- Share weekly visit updates with the Outside Sales Lead
- Escalate significant issues or urgent customer needs promptly to the appropriate internal team.
- Visit a minimum of 10 customers per month
- Traveling up to two weeks per month
- Nurture accounts post-visit to convert them to consistent buyers
- Work with territories and the outside sales lead to build travel plans for future trips
- Establish a rhythm to get a 70% win rate (non-buyers to buyers & managed customers to buy in more areas - ex., increased margin growth from the previous 90 days, Other departments, stock room, service) in the two non-travel weeks per month
- Non-travel weeks should be to build future trips, along with converting post-visit buyers to consistent buyers
- Work with the outside sales lead to develop future travel plans, coaching, and establish standards/expectations for precise results
Requirements
- Bachelor's degree in Business, Sales, Marketing, or related field (or equivalent experience)
- Minimum 2 years of outside or field sales experience, preferably in industrial parts, manufacturing, or B2B environments.
- Proven track record of meeting or exceeding sales targets and growing accounts.
- Valid driver's license and willingness to travel up to two weeks per month.
- Proficiency with CRM systems (Salesforce preferred)
- Strong organizational skills with the ability to manage multiple accounts and territories.
- Relationship Building: Establish trust and credibility with customers at all levels.
- Consultative Selling: Identify needs, uncover opportunities, and support Inside Sales in closing deals.
- Territory & Account Management: Strategically prioritize accounts and optimize coverage for growth.
- Insight & Market Awareness: Capture customer feedback, competitor activity, and market trends to inform strategy.
- Operational Excellence: Execute plans with follow-through, organization, and effective coordinator across teams.
We are a small, scrappy team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic and humility.
Do business worth repeating.
Build the best team, serve others fully and use business to make life rewarding for everyone we encounter.
#BETHEBESTPART
Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.