Service Department Administrator

Who We Are 

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in New Orleans. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning and electrical systems.

The Big Task

You will take care of the Club Member Accounts and assist with all administrative duties.

Key Sub Tasks

• Administrative Assistant duties.
• Manage membership accounts.
• Customer service for Club Members.
• Collections and monitoring for monthly billed customer.
• Assist with payroll and billing account records.
• Participate in training so that you grow and develop as a professional. 
• Other duties as assigned

What We Offer

• 100% Employer Paid Health Insurance (employee only coverage)
• Dental, Vision, Life Insurance, short-term disability, and more
• 401k Plan with a company match

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in an administrative or coordinator role, preferably within the construction or service industry.
• Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience with service management or customer relationship management (CRM) software.
• Familiarity with construction industry terminology and service processes.
• Basic knowledge of inventory management and billing procedures.
• Ability to analyze service data and generate reports to support department decision-making.
• Additional training or certification in office administration or project coordination.

Responsibilities:

• Maintain detailed records of service orders, customer interactions, and parts inventory using company software systems.
• Prepare and process service-related documentation including work orders, invoices, and service reports.
• Communicate effectively with internal teams and external customers to provide updates, resolve issues, and ensure service quality standards are met.
• Support the service department by tracking key performance metrics and assisting with administrative projects as needed.

EOE