Sr. Manager - Client Service -Chemaid Client Service

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Position: Customer Service Manager

Department:  Planning

Reporting Structure: Reports to Director, Materials Management

Reporting to this position: No direct reports

BASIC FUNCTION

Responsible for providing Customer service to all ChemAid Laboratories, Inc. customers by utilizing excellent in-depth knowledge of industry products.

RESPONSIBILITIES

• Primary contact for all P&G customer-related inquiries.
• Create and maintain status charts inclusive of CRA Reporting, Yield Projects, Raw Material Lead Times, and Yield Costing.
• Assist Finance with Pricing Quotations.
• Create and maintain weekly Production Analysis.
• Attend required daily/monthly meetings to review upcoming production schedules.
• Use independent judgment in resolving scheduling discrepancies with planning and purchasing departments.
• Negotiate the purchase of miscellaneous production items such as corrugates, shrink sleeves and related.
• Provide support to accounting department in the resolution of invoicing discrepancies/issues with P&G.
• Obtain missing documentation, when necessary, from P&G vendors for receiving processing.
• Perform other related duties as assigned.

SKILLS & ABILITIES

• Basic mathematical skills required.
• Must communicate effectively using Basic English communication and written skills.
• Time Management: the ability to organize and manage multiple priorities.
• Strong customer orientation
• Strong Team Player
• Commitment to company values
• Has basic working knowledge and understanding of commonly used concepts, practices, and procedures within the field.
• Exercises independent judgment and discretion in matters of importance with relation to customer service company protocols.

PHYSICAL DEMANDS:

• While performing duties of job, the employee is occasionally required to walk; sit; use hands to finger, handle and feel objects; reach with hands arms, balance, stoop, talk or hear. Specific vision requirements for the use of computer monitors include close vision, peripheral vision, depth perception and the ability to focus.

EDUCATION / TRAINING

• High school diploma or equivalent. Minimum 5 years experience within the cosmetic/personal care industry customer relations.

This position is classified as exempt.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.

Salary : $90,000 - $143,000