Executive Account Manager

Job Title: Executive Account Manager (EAM)

Reports To: Branch Manager

Location: Chattanooga, TN | In Office

Position Summary

In the Executive Account Manager role, you will be a high-impact leader who manages and develops a team of Account Managers while ensuring best-in-class execution across our customer portfolio. This role is less about owning a personal book of business day-to-day and more about coaching, developing, and holding a team accountable to drive service excellence, growth, and operational consistency.

Why KCH Transportation?

• Leadership Visibility: Work closely with senior leadership and play a key role in shaping team performance and customer strategy
• High-Impact Role: Directly influence revenue growth, customer retention, and team success
• Entrepreneurial Environment: We move fast, value new ideas, and empower leaders to take ownership
• Team-Driven Success: Collaborative, competitive culture where wins are recognized and celebrated
  
  

Essential Duties And Responsibilities

• Manage, mentor, and develop a team of Account Managers, driving both performance and professional growth
• Provide ongoing coaching around relationship management, negotiation, and consultative selling
• Establish clear expectations, KPIs, and accountability across the team
• Oversee a portfolio of high-value accounts through your team, ensuring strong relationship management and long-term growth
• Guide Account Managers in identifying and executing upsell and cross-sell opportunities
• Support team members in building strategic account plans to maximize profitability
• Hold the team accountable for execution across shipment management, communication, and issue resolution
• Step in on escalations and partner cross-functionally to ensure service levels are consistently met
• Partner with other department managers to deliver seamless logistics solutions
• Act as a senior point of contact for key accounts when needed, reinforcing executive-level relationships
• Coach the team to operate as trusted advisors, delivering customized, value-driven logistics solutions
  
  

Competencies

• Proven leadership and team development skills
• Strong relationship management and executive communication abilities
• Strategic thinking with the ability to coach others on consultative problem-solving
• High energy, results-driven mindset with a focus on accountability
• Professionalism, dependability, and initiative
• Ability to balance big-picture strategy with day-to-day team execution
  
  

Education/Experience

• BS Degree in Business, Logistics, or related work experience required
• Understanding and knowledge of the Transportation and Logistics industry, Understanding and knowledge of DOT regulations and standards
• 3 years of experience in logistics, transportation, and/or distribution preferred
• 2 years of experience in a supervisory or leadership role preferred