Training Coordinator

KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations to deliver efficient, reliable, and scalable supply chain solutions.

Backed by innovative technology and real-time data insights, our team is committed to optimizing every shipment while providing a best-in-class customer experience. At KCH, we pride ourselves on a high-energy, results-driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact.

Position Summary

The Training Coordinator supports employee onboarding, training facilitation, and ongoing learning initiatives across the organization. This role is responsible for coordinating and delivering training sessions, assisting with training materials and documentation, and ensuring employees receive a consistent and engaging onboarding and development experience. The Training Coordinator will partner with our Learning & Development Partner and other department leaders to support operational training needs while helping reinforce company processes, systems, and service standards within a fast-paced third-party logistics environment. This position is ideal for an organized, people-oriented individual that’s passionate about this industry, developing people, and helping our employees and teams grow!

Essential Duties And Responsibilities

• Coordinate and facilitate new hire onboarding and training sessions
• Assist with delivering role-specific operational training for employees across departments
• Prepare training materials, presentations, handouts, guides, and learning resources
• Schedule training sessions, meetings, and follow-up coaching activities
• Maintain training calendars, attendance records, and completion tracking
• Support the creation and organization of standard operating procedures (SOPs) and process documentation
• Partner with department leaders to ensure training content remains accurate and up to date
• Provide employees with guidance and support during onboarding and training periods
• Observe employee progress and communicate training feedback to leadership
• Assisting in identifying opportunities to improve training effectiveness and employee engagement
• Support ongoing learning and development initiatives across the organization
• Maintain professionalism and confidentiality while interacting with employees at all levels
• Perform additional related duties as assigned

Competencies

• Strong verbal communication, presentation, and interpersonal skills
• Comfortable facilitating group discussions and speaking confidently in front of employees at all levels
• Positive, engaging, and professional presence with the ability to build rapport and maintain employee engagement
• Strong organizational, multitasking, and time management skills with excellent attention to detail and follow-through
• Ability to simplify and communicate complex processes in a clear, teachable manner
• Adaptability and flexibility in a fast-paced, changing environment
• Team-oriented mindset with strong relationship-building and cross-functional collaboration skills
• Coaching and a developmental mindset with a willingness to support employee growth and learning
• Strong problem-solving and critical thinking abilities
• Self-motivated, proactive, and dependable
• Professionalism, reliability, and sound judgment in handling responsibilities and confidential information
• Willingness to learn and grow within Learning & Development and Human Resources

Education/Experience

• Bachelor’s degree preferred in Human Resources, Communications, Business Administration, Education, Organizational Development, or a related field
• Industry experience preferred
• 1–3 years of experience in training, onboarding, customer service, recruiting, teaching, facilitation, operations, or administrative support preferred
• Experience in presenting information, leading groups, or facilitating discussions is preferred
• Strong proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Outlook, Canva preferred
• Ability to quickly learn company systems, processes, and operational workflows