What are the responsibilities and job description for the Carrier Operations Representative position at KCH Transportation?
About KCH Transportation
KCH Transportation is a leading third-party logistics (3PL) company specializing in customized freight solutions across North America. We partner with shippers and carriers to deliver reliable, scalable, and technology-driven transportation services.
At KCH, we pride ourselves on a people-first culture, strong carrier relationships, and a commitment to operational excellence. Our teams work collaboratively in a fast-paced environment where performance is recognized, growth is encouraged, and innovation is valued. We're actively hiring Carrier Operations Representatives to join the team in our Chattanooga, TN headquarters!
The Role: Carrier Operations Representative
Compensation: Base Pay Commission Incentives
Department: Carrier Operations
Reports To: Operations Manager
Employment Type: Full-Time (On-Site)
We are seeking Carrier Operations Representatives to join our growing logistics team at KCH Transportation. This role focuses on carrier sourcing, freight execution, shipment tracking, and relationship management to ensure reliable capacity coverage and on-time delivery. The ideal candidate thrives in a fast-paced logistics environment, communicates effectively, and enjoys building long-term relationships with trucking partners.
Key Responsibilities
KCH Transportation is a leading third-party logistics (3PL) company specializing in customized freight solutions across North America. We partner with shippers and carriers to deliver reliable, scalable, and technology-driven transportation services.
At KCH, we pride ourselves on a people-first culture, strong carrier relationships, and a commitment to operational excellence. Our teams work collaboratively in a fast-paced environment where performance is recognized, growth is encouraged, and innovation is valued. We're actively hiring Carrier Operations Representatives to join the team in our Chattanooga, TN headquarters!
The Role: Carrier Operations Representative
Compensation: Base Pay Commission Incentives
Department: Carrier Operations
Reports To: Operations Manager
Employment Type: Full-Time (On-Site)
- Start Date: March 9th, 2026*
We are seeking Carrier Operations Representatives to join our growing logistics team at KCH Transportation. This role focuses on carrier sourcing, freight execution, shipment tracking, and relationship management to ensure reliable capacity coverage and on-time delivery. The ideal candidate thrives in a fast-paced logistics environment, communicates effectively, and enjoys building long-term relationships with trucking partners.
Key Responsibilities
- Source and secure carrier capacity using load boards, TMS platforms, and carrier networks
- Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers
- Track and trace shipments from tender through final delivery
- Communicate proactively with carriers and internal sales and account management teams
- Resolve service issues including delays, breakdowns, and delivery exceptions
- Ensure carrier compliance (insurance, safety ratings, onboarding documentation)
- Analyze carrier performance metrics to improve service levels and carrier partnerships
- Strong negotiation, communication, and relationship-building skills
- Ability to multitask and prioritize in a high-volume transportation environment
- Detail-oriented with strong organizational and follow-up skills
- Proficiency with Transportation Management Systems (TMS), load boards (DAT, Truckstop), and Microsoft Office
- Ability to work independently while collaborating cross-functionally
- High School Diploma or GED required (Associate Degree preferred)
- Experience in logistics, transportation, carrier sales, dispatch, freight brokerage, or customer service preferred
- Knowledge of truckload (TL), LTL, and freight operations is a plus
- Full Benefits Package: Medical, dental, and vision insurance options, plus a 401(k) with company match to support your long-term goals
- PTO & Holidays!
- Collaborative, Onsite Team Environment: Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter