What are the responsibilities and job description for the Bank Teller position at KBW Financial Staffing & Recruiting?
Worcester and Shrewsbury MA
$18-$24 per hour based on location and experience
Temp to Perm or Perm
Onsite
Responsibilities
$18-$24 per hour based on location and experience
Temp to Perm or Perm
Onsite
Responsibilities
- Client Service
- Handles complex client issues while executing excellent customer service principles.
- Excel at client service skills at all times to promote a positive brand image for Bank through face- to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business.
- Explains Bank policy and procedures to customers.
- Assists clients with digital engagement and satisfaction.
- Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals.
- Participate in outbound calling campaigns
- Transaction Duties
- Identify opportunities when processing transactions to meet clients’ needs and refer opportunities to bankers
- Executes an extensive variety of customer transactions in accordance with Bank policy and procedures.
- Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures.
- Maintains working knowledge of all banking regulations.
- Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.
- Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer.
- Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed.
- Provides back up and support to Branch Supervisor tasks as needed.
- Available to work Saturday hours and travel to nearby offices as required.
Salary : $18 - $24