What are the responsibilities and job description for the Receptionist/ Customer Service Representative position at Kayem Foods, Inc. Career Center?
Summary of duties and responsibilities: Kayem’s Customer Service Representative/ Front Desk Administrator is a vital member of the Kayem team and the partner of our valued customers. This team member, as the face of our company, will ensure that callers and customers receive best in class service and that sales inquiries and issues are handled within Kayem’s guidelines, values, and customer specifications. Also, this individual will be the person guests meet upon arrival and when calling the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responds to customer and consumer inquiries /issues timely and professionally
- Investigates and solves issues related to orders, shipments, or other customer related matters
- Participates in new computer software implementation
- Ability to multi-task in a fast-paced environment
- Greets guests and directs phone calls effectively appropriately
- Provides information on products and services to customers
- Manages orders received via EDI or other method, to ensure pricing, inventory and dates are correct to meet customer expectations
- Communicates professionally with customers, brokers, sales team and transportation department
- Engages with warehouses for proper fulfillment and timely delivery of orders
- Remains informed of sales promotions and marketing initiatives
- Performs reception and administrative work as assigned