What are the responsibilities and job description for the Restaurant FOH Supervisor position at Katella Deli?
Description
Front of House Supervisor
We are seeking a dedicated and experienced Front of House Supervisor to assist in leading our restaurant team and ensure an exceptional guest experience. This role offers an exciting opportunity to contribute to a dynamic hospitality environment, fostering a positive atmosphere for both staff and patrons.
Key Responsibilities:
- Oversee daily front of house operations, including guest service, reservations, and seating arrangements
- Supervise and support front of house staff, including hosts, servers, and bartenders
- Ensure high standards of customer service, hospitality, and cleanliness are maintained at all times
- Handle guest inquiries, complaints, and special requests professionally and efficiently
- Assist in training, coaching, and evaluating team members to promote professional growth
- Monitor and manage staff schedules, ensuring adequate coverage during peak hours
- Collaborate with kitchen and management teams to ensure smooth communication and operations
- Enforce health and safety regulations and company policies
Skills and Qualifications:
- Proven experience in restaurant front of house management or supervisory roles
- Excellent leadership, communication, and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge of POS systems and reservation management software
- Ability to remain calm and professional in high-pressure situations
- Exceptional customer service skills and a friendly, approachable demeanor
- Flexibility to work evenings, weekends, and holidays as needed
Join our team and be part of a vibrant, growth-oriented company that values teamwork, innovation, and guest satisfaction. We offer competitive compensation, ongoing training, and opportunities for career advancement in a supportive environment.