What are the responsibilities and job description for the Resort Experience - Resort Experience Project Coordinator position at Kalispel Tribe of Indians?
Summary of Functions
The Resort Experience Project Coordinator supports the design, development, and execution of resort events, seasonal décor, furnishings, floral/landscape projects, cultural and specialty displays across the property. This role is vital to creating exceptional guest experiences inspired by the rich culture of the Kalispel Tribe of Indians and that reflects Northern Quest Resort & Casino’s hospitality standards.
Coordinator may be hired into Level I or Level II based on experience, education, and skills demonstrated.
Essential Duties and Responsibilities
Core Responsibilities (All Levels)
Ensure compliance with Kalispel Tribe of Indians’ Internal Controls and Northern Quest policies.
Assist in development and execution of décor, event, and project concepts.
Support project schedules, timelines, and logistics.
Perform setup, staging, and tear-down of resort décor and event installations.
Conduct property walkthroughs to ensure cleanliness, safety, and brand standards.
Submit, track, and follow up on maintenance work orders.
Maintain décor/event inventory including storage, labeling, and documentation.
Provide guest service support during resort initiatives and events.
Assist with seasonal projects including outdoor décor and snow/ice removal.
Transport, load, and place materials using company vehicles/equipment.
Contribute to a safe, clean, and welcoming environment for all guests and team members.
Assist in ensuring any Salish language that is incorporated into projects or displays is accurate and has been approved by Kalispel Tribe Cultural Department.
Level I
Focus on operational, hands-on support of décor, displays, event and cultural preparation.
Assist with moving, setting up, cleaning, and maintaining displays and equipment.
Track and organize inventory in warehouses and on property.
Perform routine maintenance of décor, storage, and display items.
Complete assignments with direct supervision and support.
Entry point for candidates with limited related experience but strong hospitality orientation.
Level II
Lead planning and coordination of décor and event projects from concept through execution.
Serve as liaison with external vendors; negotiate schedules and resolve service issues.
Source and order supplies, manage rental schedules, and oversee deliveries.
Maintain event calendars and project documentation.
Partner with other departments to ensure cohesive guest experiences.
Conduct post-event wrap-up and evaluation to improve future activations.
Requires independent judgment and ability to manage multiple projects simultaneously.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Other
Ensures compliance with the Kalispel Tribe of Indians Internal Controls and Northern Quest Policies and Procedures.
Due to the cyclical nature of the resort industry, this position is required to work varying schedules to meet business needs and project demands.
Available and willing to work any changes in hours deemed necessary for business levels.
Local travel may be required for special projects.
Responsible for maintaining good attendance.
This job description does not list all duties of this position. Management may instruct you to perform other duties as assigned.
Experience
5 years of related hospitality, event/event planning, or décor experience preferred. Level and time of relevant experience will determine position level.
Prior resort/casino experience preferred.
Knowledge of industry trends strongly preferred.
Skills & Abilities
Guest service excellence with strong communication and interpersonal skills.
Organizational ability to prioritize, manage time, and handle multiple assignments.
Attention to detail with ability to maintain accurate inventories and documentation.
Proficiency in Microsoft Office; Level II also requires familiarity with project management software.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to work nights, weekends, holidays, and varying schedules.
Forklift certification (or willingness to obtain).
Education
High School Diploma or GED
AA degree or certificate equivalent preferred
Other Requirements
Must be 18 years of age.
Obtain and maintain [License or Work Permit Level].
Valid driver’s license and insurable driving record.
Must have current Forklift certification or obtain certification upon hire.
Flexible availability, including nights, weekends, and holidays as required.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
I have read and understand this explanation and job description.
The Resort Experience Project Coordinator supports the design, development, and execution of resort events, seasonal décor, furnishings, floral/landscape projects, cultural and specialty displays across the property. This role is vital to creating exceptional guest experiences inspired by the rich culture of the Kalispel Tribe of Indians and that reflects Northern Quest Resort & Casino’s hospitality standards.
Coordinator may be hired into Level I or Level II based on experience, education, and skills demonstrated.
Essential Duties and Responsibilities
Core Responsibilities (All Levels)
Ensure compliance with Kalispel Tribe of Indians’ Internal Controls and Northern Quest policies.
Assist in development and execution of décor, event, and project concepts.
Support project schedules, timelines, and logistics.
Perform setup, staging, and tear-down of resort décor and event installations.
Conduct property walkthroughs to ensure cleanliness, safety, and brand standards.
Submit, track, and follow up on maintenance work orders.
Maintain décor/event inventory including storage, labeling, and documentation.
Provide guest service support during resort initiatives and events.
Assist with seasonal projects including outdoor décor and snow/ice removal.
Transport, load, and place materials using company vehicles/equipment.
Contribute to a safe, clean, and welcoming environment for all guests and team members.
Assist in ensuring any Salish language that is incorporated into projects or displays is accurate and has been approved by Kalispel Tribe Cultural Department.
Level I
Focus on operational, hands-on support of décor, displays, event and cultural preparation.
Assist with moving, setting up, cleaning, and maintaining displays and equipment.
Track and organize inventory in warehouses and on property.
Perform routine maintenance of décor, storage, and display items.
Complete assignments with direct supervision and support.
Entry point for candidates with limited related experience but strong hospitality orientation.
Level II
Lead planning and coordination of décor and event projects from concept through execution.
Serve as liaison with external vendors; negotiate schedules and resolve service issues.
Source and order supplies, manage rental schedules, and oversee deliveries.
Maintain event calendars and project documentation.
Partner with other departments to ensure cohesive guest experiences.
Conduct post-event wrap-up and evaluation to improve future activations.
Requires independent judgment and ability to manage multiple projects simultaneously.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Other
Ensures compliance with the Kalispel Tribe of Indians Internal Controls and Northern Quest Policies and Procedures.
Due to the cyclical nature of the resort industry, this position is required to work varying schedules to meet business needs and project demands.
Available and willing to work any changes in hours deemed necessary for business levels.
Local travel may be required for special projects.
Responsible for maintaining good attendance.
This job description does not list all duties of this position. Management may instruct you to perform other duties as assigned.
Experience
5 years of related hospitality, event/event planning, or décor experience preferred. Level and time of relevant experience will determine position level.
Prior resort/casino experience preferred.
Knowledge of industry trends strongly preferred.
Skills & Abilities
Guest service excellence with strong communication and interpersonal skills.
Organizational ability to prioritize, manage time, and handle multiple assignments.
Attention to detail with ability to maintain accurate inventories and documentation.
Proficiency in Microsoft Office; Level II also requires familiarity with project management software.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to work nights, weekends, holidays, and varying schedules.
Forklift certification (or willingness to obtain).
Education
High School Diploma or GED
AA degree or certificate equivalent preferred
Other Requirements
Must be 18 years of age.
Obtain and maintain [License or Work Permit Level].
Valid driver’s license and insurable driving record.
Must have current Forklift certification or obtain certification upon hire.
Flexible availability, including nights, weekends, and holidays as required.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
I have read and understand this explanation and job description.