Entertainment - SCS Entertainment Ambassa

Summary of Functions
The Entertainment Ambassador is responsible for serving the artist and performers' needs on the property and the guests of Northern Quest Resort Casino through all entertainment functions, including box office, selling merch, procuring artist needs, and assisting other departments in entertainment event functions. They are expected to provide the best possible service by performing the following duties.

Essential Duties and Responsibilities

• Provides high-quality customer service and hospitality in executing all tasks and responsibilities.
• Ability to adapt and adjust to the needs of a changing environment.
• Provide customers, clients, and artists with accurate information
• Responsible for selling show tickets for NQ shows and Tickets West events (as assigned)
• Responsible for selling artist merchandise and maintaining accurate merch and cash counts (as assigned).
• Responsible for driving while on company time to procure goods for artists based on their management needs.
• Responsible for transporting artists or entertainment personnel to their desired location.
• Maintains accurate bank balance for merch, box office, or artist running requirements.
• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures.
• Ensure control/protection of company assets through verification and documentation of exchanges.
• Provide prompt and courteous telephone service
• Available and willing to work irregular hours deemed necessary for business levels, including nights, weekends, and holidays.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.
Education

• High school diploma or general education degree (GED).

Experience

• One year of related experience in the hospitality or retail field. One year of college or technical school is preferred.

Qualifications

• Ability to work with celebrities with a high level of professionalism and discretion.
• Delivery of outstanding, attentive, and friendly service to guests, clients, and artists.
• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to read, write and communicate effectively with co-workers and others
• Ability to provide proper phone etiquette
• Ability to deal professionally, courteously, and tactfully with the public and co-workers
• Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
• Ability to maintain effective working relationships with department heads and employees.
• Skill in solving practical problems, exercising sound judgment, and dealing with situations where only limited standardization exists.
• Excellent organizational and interpersonal skills.
• Ability to maintain effective working relationships with department heads and employees.
• Work nights, weekends, and holidays as required.

Other Requirements

• Ability to obtain and maintain a Tribal Work Permit.
• Valid driver's license (Must be in possession while operating a Tribal Vehicle).
• Available to work nights, weekends, and holidays as needed.

Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

• Frequently involves sedentary work: exerting up to 10 pounds of force and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body.
• Occasionally involves light work: exerting up to 20 pounds of force and/or up to 10 pounds of force and/or a negligible amount of force to move objects.
• Occasionally lift and/or move up to 25 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of essential instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands, and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping, which entails using the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment
While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts, and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which protect from weather conditions but not necessarily from temperature changes and is occasionally subject to outside environmental conditions and wet and/or humid conditions. The noise level in the work environment is usually moderate