What are the responsibilities and job description for the Customer Service Representative (Remote) position at Kalco Lighting?
The Customer Service Representative (Remote) plays a vital role in delivering excellent support and ensuring customer satisfaction by handling inquiries, processing orders, resolving complaints, and maintaining accurate account information. This position is part of a dedicated customer service team and reports to the Customer Service Manager and Team Lead. The role is fully remote with no travel requirements.
Responsibilities
- Provide timely and effective customer support across various channels
- Process customer orders accurately and efficiently
- Resolve customer complaints and issues with professionalism
- Enter and maintain customer data accurately
- Communicate clearly with customers and team members
- Maintain thorough product knowledge to assist customers effectively
- Manage customer accounts and documentation
- Collect and report customer feedback for continuous improvement
- Collaborate with team members to enhance service quality
Preferred Qualifications
- 3 years of experience in customer service
- High school diploma or equivalent
- Proficiency with Customer Relationship Management (CRM) software
- Strong communication and active listening skills
- Effective problem-solving and conflict resolution abilities
- Excellent time management and multitasking skills
- Empathy in customer interactions
Salary : $50,000 - $70,000